customer service

DELIVERY
FAIR
FRIENDLY
GOODPRICE
HELPFUL
KNOWLEDGABLE
NEEDS
ONTIME
REBATES
REFUND
RELIABLE
SATISFACTION

wht do customers expect

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Word	X	Y	Direction
DELIVERY	13	8	sw
FAIR	7	9	s
FRIENDLY	7	9	n
GOODPRICE	6	9	n
HELPFUL	13	7	sw
KNOWLEDGABLE	13	3	s
NEEDS	7	5	ne
ONTIME	13	4	sw
REBATES	7	14	e
REFUND	7	8	ne
RELIABLE	2	3	s
SATISFACTION	8	8	ne