customer service

DELIVERY
FAIR
FRIENDLY
GOODPRICE
HELPFUL
KNOWLEDGABLE
NEEDS
ONTIME
REBATES
REFUND
RELIABLE
SATISFACTION

wht do customers expect

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Word	X	Y	Direction
DELIVERY	8	5	w
FAIR	7	7	w
FRIENDLY	7	7	s
GOODPRICE	4	1	e
HELPFUL	12	1	s
KNOWLEDGABLE	13	13	n
NEEDS	7	11	w
ONTIME	6	1	se
REBATES	7	8	w
REFUND	7	8	se
RELIABLE	9	1	s
SATISFACTION	8	8	se