customer service

DELIVERY
FAIR
FRIENDLY
GOODPRICE
HELPFUL
KNOWLEDGABLE
NEEDS
ONTIME
REBATES
REFUND
RELIABLE
SATISFACTION

wht do customers expect

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Word	X	Y	Direction
DELIVERY	3	1	e
FAIR	7	9	s
FRIENDLY	9	15	n
GOODPRICE	1	5	e
HELPFUL	9	5	sw
KNOWLEDGABLE	13	3	s
NEEDS	13	3	w
ONTIME	12	4	s
REBATES	9	14	w
REFUND	6	5	sw
RELIABLE	10	5	sw
SATISFACTION	8	8	ne