customer service

DELIVERY
FAIR
FRIENDLY
GOODPRICE
HELPFUL
KNOWLEDGABLE
NEEDS
ONTIME
REBATES
REFUND
RELIABLE
SATISFACTION

wht do customers expect

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Word	X	Y	Direction
DELIVERY	13	8	nw
FAIR	7	9	nw
FRIENDLY	15	14	w
GOODPRICE	10	11	nw
HELPFUL	13	7	sw
KNOWLEDGABLE	13	3	s
NEEDS	13	3	w
ONTIME	9	10	sw
REBATES	14	14	n
REFUND	5	6	n
RELIABLE	3	12	n
SATISFACTION	8	8	ne