What customer do not want

ARGUING
CARELESSNESS
CONCEITENESS
CONDESCENDING
DETACHECHEMENT
DISHONESTY
FOLLOW-UP
IMPATIENCE
INCONSISTENTCY
IRESPONSIBILITY
OVERBEARING
PESSIMISM
PROCRASTINATION
RUDENESS
TEMPERAMENTAL
UNCONCERNE
UNRELIABILITY
WAITING

What customer do not want from customer service

Try to find all 18 words on this board.

I A R G U I N G P P U S G M C
N R D L R A E R R U N D N L A
C C E N I N N U O - R I I A R
O O T S M X R D C W E S R T E
N N A S P A E E R O L H A N L
S D C E A O C N A L I O E E E
I E H N T M N E S L A N B M S
S S E E I S O S T O B E R A S
T C C T E I C S I F I S E R N
E E H I N M N N N B L T V E E
N N E E C I U L A O I Y O P S
T D M C E S F V T P T L S M S
C I E N I S B P I Y Y H I E A
Y N N O Z E K O O E V K F T N
F G T C Z P H G N I T I A W Y
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Answer Key for What customer do not want

X
Y
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1I A R G U I N G P P U # G # C
2N R D # # # E R R U N D N L A
3C C E # I # N U O - R I I A R
4O O T S M # R D C W E S R T E
5N N A S P # E E R O L H A N L
6S D C E A O C N A L I O E E E
7I E H N T M N E S L A N B M S
8S S E E I S O S T O B E R A S
9T C C T E I C S I F I S E R N
10E E H I N M N # N B L T V E E
11N N E E C I U # A # I Y O P S
12T D M C E S # # T # T L # M S
13C I E N # S # # I # Y # I E #
14Y N N O # E # # O # # # # T #
15# G T C # P # G N I T I A W Y
Word X Y Direction
ARGUING  21e
CARELESSNESS  151s
CONCEITENESS  415n
CONDESCENDING  23s
DETACHECHEMENT  33s
DISHONESTY  122s
FOLLOW-UP  108n
IMPATIENCE  53s
INCONSISTENTCY  11s
IRESPONSIBILITY  88se
OVERBEARING  1311n
PESSIMISM  615n
PROCRASTINATION  91s
RUDENESS  82s
TEMPERAMENTAL  1414n
UNCONCERNE  711n
UNRELIABILITY  112s
WAITING  1415w