ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

I M P A C T P Y T I L I T U P
D C Z Y T I C A P A C E X N D
Y J E S N O I T A R E P O A E
R T N E M E V O R P M I V Z S
E S C A L A T I O N T A E D I
S T N E M E E R G A I S U P G
O Q N Q S D T F R L U Y R R N
L J F S P F E U A A T O G I Y
U V A G O G G B C N B K E O G
T J Z L N I I T A L Q I N R E
I Z I A F L O R E K X C C I T
O O H N I O R M A V V B Y T A
N C O T R A N S I T I O N Y R
A C Y Z W S E R V I C E B Y T
G J I W T N E D I C N I D F S
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Answer Key for ITIL

X
Y
123456789101112131415
1I M P A C T # Y T I L I T U #
2# # # Y T I C A P A C # # N D
3# # # S N O I T A R E P O A E
4R T N E M E V O R P M I V # S
5E S C A L A T I O N T A E # I
6S T N E M E E R G A I S U P G
7O # # # S # T # R L U Y R R N
8L # # S # F E U A A T O G I Y
9U # A # O G G B C N B # E O G
10T # # L N I I T A L # # N R E
11I # I A F L O R E # # # C I T
12O O H N I O R M # # # # Y T A
13N C O T R A N S I T I O N Y R
14# C Y # W S E R V I C E # # T
15# # # # T N E D I C N I # # S
Word X Y Direction
AGREEMENT  106w
ASSET  39ne
AVAILABILITY  143sw
CAPACITY  112w
CHANGE  213ne
CONFIGURATION  88ne
DESIGN  152s
ESCALATION  15e
IMPACT  11e
IMPACT  11e
IMPROVEMENT  124w
INCIDENT  1215w
OPERATIONS  133w
PORTFOLIO  104sw
PRIORITY  146s
PROBLEM  146sw
RESOLUTION  14s
ROOTCAUSE  513ne
SERVICE  614e
STRATEGY  1515n
TRANSITION  413e
URGENCY  136s
UTILITY  141w
WARRANTY  613ne