ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

O R O O T C A U S E R V I C E
A G R E E M E N T E S S A N N
V V G S N O I T A R E P O G T
Q H A P T N E D I C N I I N I
N N O I T I S N A R T S E Y Y
O J H Q L W M P I A E M S T O
I U R Y Z A R Y R D E S C I I
T L R R T O B U T V N H A L L
U T F G B N G I O I A Q L I O
L H C L E I A R L N R W A T F
O P E A F N P R G I N O T U T
S M C N P M C E R S T H I S R
E E O P I M O Y K A E Y O R O
R C A P A C I T Y H W A N C P
T T I Y G E T A R T S Q L K D
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Answer Key for ITIL

X
Y
123456789101112131415
1# R O O T C A U S E R V I C E
2A G R E E M E N T E S S A N N
3# V # S N O I T A R E P O G T
4# # A # T N E D I C N I I N #
5N N O I T I S N A R T S E Y #
6O # # # L # # P # A E M S T O
7I U # Y # A R Y R D E # C I I
8T # R # T O B U T V # H A L L
9U T # G B N G I O I A # L I O
10L # C L E I A R L N R # A T F
11O # E A F N P R G I # O T U T
12S M # N P M C E R # T # I # R
13E # O # I M # Y # A # Y O R O
14R C A P A C I T Y # W # N # P
15# # # Y G E T A R T S # # # #
Word X Y Direction
AGREEMENT  12e
ASSET  132w
AVAILABILITY  12se
CAPACITY  214e
CHANGE  137sw
CONFIGURATION  88ne
DESIGN  107ne
ESCALATION  135s
IMPACT  714nw
IMPACT  714nw
IMPROVEMENT  513ne
INCIDENT  124w
OPERATIONS  133w
PORTFOLIO  1514n
PRIORITY  1514nw
PROBLEM  86sw
RESOLUTION  114n
ROOTCAUSE  21e
SERVICE  91e
STRATEGY  1115w
TRANSITION  115w
URGENCY  27se
UTILITY  1411n
WARRANTY  1013nw