ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 23 words on this board.

U B A S T R A T E G Y X W F R
X C N O I T I S N A R T L J O
Y N O I T U L O S E R N G X O
R T K N C A P V S Y Y E S Z T
U S I E F R L C Q T T M N B C
T R W L O I A N P N I E O Y A
C M G B I L G O B A L V I T U
A P L E A B R U E R I O T I S
P E B T N T A G R R T R A C E
M L I D F C N L B A U P R A R
I O D O P A Y V I W T M E P V
N V L V H T E S S A O I P A I
A I N C I D E N T Y V A O C C
O N Z T N E M E E R G A K N E
S D X P R I O R I T Y F M L A
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Answer Key for ITIL

X
Y
123456789101112131415
1# # # S T R A T E G Y # # # R
2# C N O I T I S N A R T # # O
3Y N O I T U L O S E R N # # O
4# T # N # # P # S Y Y E S # T
5U # I # F R # C # T T M N # C
6T R # L O I A # P N I E O Y A
7C # G B I L G O # A L V I T U
8A # L E A B R U E R I O T I S
9P E # T N T A G R R T R A C E
10M # I # F C N L # A U P R A R
11I O # O # A Y # I W T M E P V
12N # L # H T E S S A # I P A I
13# I N C I D E N T # V # O C C
14O # # T N E M E E R G A # N E
15# # # P R I O R I T Y # # # #
Word X Y Direction
AGREEMENT  1214w
ASSET  1012w
AVAILABILITY  1214nw
CAPACITY  1413n
CHANGE  413ne
CONFIGURATION  88se
ESCALATION  103sw
IMPACT  111n
IMPACT  111n
IMPROVEMENT  1212n
INCIDENT  213e
OPERATIONS  1313n
PORTFOLIO  96sw
PRIORITY  415e
PROBLEM  74sw
RESOLUTION  113w
ROOTCAUSE  151s
SERVICE  158s
STRATEGY  41e
TRANSITION  122w
URGENCY  15se
UTILITY  1110n
WARRANTY  1010n