ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

A G R E E M E N T Z T W W R P
R Y T I L I B A L I A V A N Y
O Y R S N O I T A R E P O T C
O T N E M E V O R P M I I Z N
T R N R S P S A P U T L R O Y
C A G V G O N V R A I V I M I
A N I I U T L G R T P T N P O
U S S C Y E E U U Y A D C M I
S I E E B N G W T L R H I E L
E T D D C I T I A I A C D L O
A I W Y F C C C X N O I E B F
S O S N A A S W G I Z N N O T
S N O P P E M E C R D Z T R R
E C M A Y G E T A R T S S P O
T I C S G J L Y T I R O I R P
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Answer Key for ITIL

X
Y
123456789101112131415
1A G R E E M E N T # # W # # #
2R Y T I L I B A L I A V A N Y
3O # R S N O I T A R E P O T #
4O T N E M E V O R P M I I # N
5T R N R S # # A # U T L # O #
6C A G V # O N # R A I # I # #
7A N I I # T L G R T # T N # O
8U S S C Y # E U U Y A # C M I
9S I E E # N G # T L # H I E L
10E T D # C I T I A I A # D L O
11A I # Y F C C C # N O # E B F
12S O # N A A S # G # # N N O T
13S N O P P E # E # # # # T R R
14E C M A Y G E T A R T S # P O
15T I C # # # # Y T I R O I R P
Word X Y Direction
AGREEMENT  11e
ASSET  111s
AVAILABILITY  132w
CAPACITY  315ne
CHANGE  138sw
CONFIGURATION  88ne
DESIGN  310n
ESCALATION  613ne
IMPACT  215ne
IMPACT  215ne
IMPROVEMENT  124w
INCIDENT  136s
OPERATIONS  133w
PORTFOLIO  1515n
PRIORITY  1515w
PROBLEM  1414n
RESOLUTION  33se
ROOTCAUSE  12s
SERVICE  43s
STRATEGY  1214w
TRANSITION  24s
URGENCY  105sw
UTILITY  98ne
WARRANTY  112sw