ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

A V A I L A B I L I T Y C M J
M N C T C Q P O R T F O L I O
E C O Q Q R E S O L U T I O N
L R P I E S C A L A T I O N W
B J E M T W A R R A N T Y J I
O K R P R A G R E E M E N T M
R N A R A C R M A E U O M Y W
P S T O N T O U I S Y Z G T Y
R E I V S N O T G W S E Z I C
I R O E I E T I X I T E N C N
O V N M T D C L K A F G T A E
R I S E I I A I R O I N U P G
I C T N O C U T Y S O K O A R
T E I T N N S Y E G N A H C U
Y S N K N I E D R I M P A C T
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Answer Key for ITIL

X
Y
123456789101112131415
1A V A I L A B I L I T Y # # #
2M N # # # # P O R T F O L I O
3E # O # # R E S O L U T I O N
4L # P I E S C A L A T I O N #
5B # E M T W A R R A N T Y # #
6O # R P R A G R E E M E N T #
7R # A R A # R # A # # # # Y #
8P S T O N T O U # S # # G T Y
9R E I V S N O T G # S E # I C
10I R O E I E T I # I T E N C N
11O V N M T D C L # A F G T A E
12R I S E I I A I R # I N # P G
13I C # N O C U T # S # # O A R
14T E # T N N S Y E G N A H C U
15Y # # # # I E D # I M P A C T
Word X Y Direction
AGREEMENT  66e
ASSET  97se
AVAILABILITY  11e
CAPACITY  1414n
CHANGE  1414w
CONFIGURATION  88nw
DESIGN  815ne
ESCALATION  54e
IMPACT  1015e
IMPACT  1015e
IMPROVEMENT  44s
INCIDENT  615n
OPERATIONS  33s
PORTFOLIO  72e
PRIORITY  18s
PROBLEM  18n
RESOLUTION  63e
ROOTCAUSE  77s
SERVICE  28s
STRATEGY  714ne
TRANSITION  55s
URGENCY  1514n
UTILITY  88s
WARRANTY  75e