ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

R V U T P O R T F O L I O J D
Y Y O J U F Y T I C A P A C P
T Z T S N O I T A R E P O H R
I N C I D E N T Y G L N Q A O
L O Y M L Q D A G N F G V N B
I I G P N I S K O I S R G G L
B T E A K S T I G I U Z C E E
A A T C E F T U R G E N C Y M
L L A T N U R O O T C A U S E
I A R E L A G R E E M E N T O
A C T O T R A N S I T I O N V
V S S I M P R O V E M E N T S
A E O W A C Y T I R O I R P K
R N B X Q Y T N A R R A W K Z
I S E R V I C E T D E S I G N
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Answer Key for ITIL

X
Y
123456789101112131415
1# # # # P O R T F O L I O # #
2Y Y # # # # Y T I C A P A C P
3T # T S N O I T A R E P O H R
4I N C I D E N T # # # N # A O
5L O Y M L # # A # N F # # N B
6I I G P # I S # O I # # # G L
7B T E A # S T I G # # # # E E
8A A T C E # T U R G E N C Y M
9L L A T # U R O O T C A U S E
10I A R # L A G R E E M E N T #
11A C T O T R A N S I T I O N #
12V S S I M P R O V E M E N T #
13A E O # # # Y T I R O I R P #
14R N # # # Y T N A R R A W # #
15# S E R V I C E # D E S I G N
Word X Y Direction
AGREEMENT  610e
ASSET  85sw
AVAILABILITY  113n
CAPACITY  142w
CHANGE  142s
CONFIGURATION  88sw
DESIGN  1015e
ESCALATION  213n
IMPACT  44s
IMPACT  44s
IMPROVEMENT  412e
INCIDENT  14e
OPERATIONS  133w
PORTFOLIO  51e
PRIORITY  1413w
PROBLEM  152s
RESOLUTION  114ne
ROOTCAUSE  79e
SERVICE  215e
STRATEGY  312n
TRANSITION  511e
URGENCY  88e
UTILITY  88nw
WARRANTY  1214w