ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

R S S T T D Y T I R O I R P C
Y N O I T U L O S E R V I C E
Q A O P E R A T I O N S H C Z
F Y R I M P R O V E M E N T A
N C P N T W O T C A P M I T V
O N R C R A G R E E M E N T A
I Y O I A R R V T B M W Y Y I
T T B D N R O U D F V P G D L
A I L E S A O T G G O E O T A
L C E N I N T I I I T L E C B
A A M T T T C L X A F S I T I
C P N G I Y A I R L S N A O L
S A O F O M U T Y A P R O U I
E C G Y N H S Y E G N A H C T
S Y N G I S E D U R G E N C Y
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Answer Key for ITIL

X
Y
123456789101112131415
1# # # # # # Y T I R O I R P #
2# N O I T U L O S E R V I C E
3# # O P E R A T I O N S # # #
4# # # I M P R O V E M E N T A
5N # P N T W O T C A P M I # V
6O # R C R A G R E E M E N T A
7I Y O I A R R # T # # # # Y I
8T T B D N R O U # F # # G # L
9A I L E S A O T G # O E # T A
10L C E N I N T I # I T L E # B
11A A M T T T C L # A F S I # I
12C P # # I Y A I R # S N # O L
13S A # # O # U T # A # # O # I
14E C # # N # S Y E G N A H C T
15# # N G I S E D U R G E N C Y
Word X Y Direction
AGREEMENT  66e
ASSET  1013ne
AVAILABILITY  154s
CAPACITY  214n
CHANGE  1414w
CONFIGURATION  88nw
DESIGN  815w
ESCALATION  114n
IMPACT  135w
IMPACT  135w
IMPROVEMENT  44e
INCIDENT  44s
OPERATIONS  33e
PORTFOLIO  64se
PRIORITY  141w
PROBLEM  35s
RESOLUTION  112w
ROOTCAUSE  77s
SERVICE  92e
STRATEGY  714ne
TRANSITION  55s
URGENCY  915e
UTILITY  88s
WARRANTY  66s