ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

E C I V R E S O L U T I O N U
X Y B I N C I D E N T K A N T
K S S P R I O R I T Y X O K I
E T N E M E V O R P M I Y S L
Q N O I T I S N A R T O T D I
Z T N E M E E R G A I R I N T
E S U A C T O O R L A M C G Y
F Y C N E G R U O T P T A I M
I E U N I D G F E A M E P S E
X G Q I A I T G C R D S A E L
W N N D F R Y T R D C S C D B
R A P N O Y T N A R R A W R O
B H O P E R A T I O N S K A R
X C A V A I L A B I L I T Y P
M E S C A L A T I O N G I W J
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Answer Key for ITIL

X
Y
123456789101112131415
1E C I V R E S O L U T I O N U
2# # # I N C I D E N T # # N T
3# # # P R I O R I T Y # O # I
4# T N E M E V O R P M I Y S L
5# N O I T I S N A R T O T # I
6# T N E M E E R G A I R I N T
7E S U A C T O O R L A M C G Y
8# Y C N E G R U O T P T A I M
9# E # # # # G F E A # E P S E
10# G # # # I T G C # # S A E L
11# N # # F R Y T # # # S C D B
12# A # N O Y T N A R R A W # O
13# H O P E R A T I O N S # # R
14# C A V A I L A B I L I T Y P
15# E S C A L A T I O N # # # #
Word X Y Direction
AGREEMENT  106w
ASSET  1212n
AVAILABILITY  314e
CAPACITY  1311n
CHANGE  214n
CONFIGURATION  88ne
DESIGN  1411n
ESCALATION  215e
IMPACT  136sw
IMPACT  136sw
IMPROVEMENT  124w
INCIDENT  42e
OPERATIONS  313e
PORTFOLIO  413ne
PRIORITY  43e
PROBLEM  1514n
RESOLUTION  51e
ROOTCAUSE  97w
SERVICE  71w
STRATEGY  144sw
TRANSITION  115w
URGENCY  88w
UTILITY  151s
WARRANTY  1212w