ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 23 words on this board.

R U T R E S O L U T I O N F W
V C T N I M P A C T N T A L E
S S O I E L W K F G O N W B O
T Y P N L D T K X Y I E Y W M
S T E R F I I S Y T T M T R O
T I R C O I T C Q I I E I O I
R R A Y I B G Y N L S V C O L
A O T C T V L U F I N O A T O
T I I H M N R E R B A R P C F
E R O A C I A E M A R P A A T
G P N N S D T R S L T M C U R
Y C S G Y S U H R I A I B S O
V T N E M E E R G A K E O E P
U R G E N C Y T Z V W H B N F
U M B S E S C A L A T I O N O
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Answer Key for ITIL

X
Y
123456789101112131415
1# U T R E S O L U T I O N # #
2# C T N I M P A C T N T # # #
3# # O I E # # # # # O N # # #
4# Y P N L D # # # Y I E Y # #
5S T E R F I I # # T T M T R O
6T I R C O I T C # I I E I O I
7R R A Y I B G Y N L S V C O L
8A O T C T V L U # I N O A T O
9T I I H # N R E R B A R P C F
10E R O A # # A E M A R P A A T
11G P N N S # # R S L T M C U R
12Y # S G # S # # R I # I # S O
13# T N E M E E R G A # # O E P
14U R G E N C Y T # V W # # N #
15# # # # E S C A L A T I O N #
Word X Y Direction
AGREEMENT  1013w
ASSET  410se
AVAILABILITY  1015n
CAPACITY  1311n
CHANGE  48s
CONFIGURATION  88se
ESCALATION  515e
IMPACT  52e
IMPACT  52e
IMPROVEMENT  1212n
INCIDENT  108nw
OPERATIONS  33s
PORTFOLIO  1513n
PRIORITY  211n
PROBLEM  34se
RESOLUTION  41e
ROOTCAUSE  145s
SERVICE  911nw
STRATEGY  15s
TRANSITION  1111n
URGENCY  114e
UTILITY  21se
WARRANTY  1013nw