ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 23 words on this board.

O O O C Z V T N E D I C N I Q
I C H A N G E Y S T N T B S G
L F O B V K K C U N O N V E N
O Y P N W S D N A E I E T C P
F T E R F E U E C M T M C I R
T I R Y I I S G T E I E A V O
R L A T T O G R O E S V P R B
O I T I S I R U O R N O M E L
P B I L I M C I R G A R I S E
N A O I N I F A T A R P X Z M
E L N T E S S A P Y T M M C K
S I S U E S C A L A T I O N L
W A R R A N T Y X S C U O D C
I V M X I Y G E T A R T S N I
H A C H U R E S O L U T I O N
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Answer Key for ITIL

X
Y
123456789101112131415
1O # # # # # T N E D I C N I #
2I C H A N G E Y S T N T # # #
3L # O # # # # C U N O N # E #
4O Y P N # # # N A E I E T C P
5F T E R F # # E C M T M C I R
6T I R Y I I # G T E I E A V O
7R L A T T O G R O E S V P R B
8O I T I # I R U O R N O M E L
9P B I L # # C I R G A R I S E
10# A O I # # # A T A R P # # M
11# L N T E S S A P Y T M # # #
12# I S U E S C A L A T I O N #
13W A R R A N T Y # # C # O # #
14# V # # # Y G E T A R T S N #
15# A # # # R E S O L U T I O N
Word X Y Direction
AGREEMENT  1010n
ASSET  811w
AVAILABILITY  215n
CAPACITY  1113nw
CHANGE  22e
CONFIGURATION  88se
ESCALATION  512e
IMPACT  139n
IMPACT  139n
IMPROVEMENT  1212n
INCIDENT  141w
OPERATIONS  33s
PORTFOLIO  19n
PRIORITY  34se
PROBLEM  154s
RESOLUTION  615e
ROOTCAUSE  99n
SERVICE  149n
STRATEGY  1314w
TRANSITION  1111n
URGENCY  88n
UTILITY  412n
WARRANTY  213e