ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

N O I T A L A C S E R V I C E
E K W P O R T F O L I O A N P
T B M Y T I L I T U V L O R T
W T N E M E V O R P M I I N Y
M N O I T I S N A R T O E N T
V T N E M E E R G A R D T U N
E S U A C T O O R I I Q E A A
T Y C N E G R U T C M A S O R
D E G T M M G Y N R U P S C R
E G L Y T I L I B A L I A V A
S N G I F Y T I C A P A C C W
I A U N V W P R O B L E M V T
G H O P E R A T I O N S W E P
N C A Y G E T A R T S V M G A
N R E S O L U T I O N B R M H
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Answer Key for ITIL

X
Y
123456789101112131415
1N O I T A L A C S E R V I C E
2# # # P O R T F O L I O # N P
3# # # Y T I L I T U # # O R T
4# T N E M E V O R P M I I N Y
5# N O I T I S N A R T O E # T
6# T N E M E E R G A R D T # N
7E S U A C T O O R I I # E # A
8# Y C N E G R U T C M # S # R
9D E # # # # G Y N # # P S # R
10E G # Y T I L I B A L I A V A
11S N # # F Y T I C A P A C C W
12I A # N # # P R O B L E M # T
13G H O P E R A T I O N S # # #
14N C # Y G E T A R T S # # # #
15# R E S O L U T I O N # # # #
Word X Y Direction
AGREEMENT  106w
ASSET  1310n
AVAILABILITY  1510w
CAPACITY  1311w
CHANGE  214n
CONFIGURATION  88ne
DESIGN  19s
ESCALATION  101w
IMPACT  107se
IMPACT  107se
IMPROVEMENT  124w
INCIDENT  810ne
OPERATIONS  313e
PORTFOLIO  42e
PRIORITY  152sw
PROBLEM  712e
RESOLUTION  215e
ROOTCAUSE  97w
SERVICE  91e
STRATEGY  1114w
TRANSITION  115w
URGENCY  88w
UTILITY  103w
WARRANTY  1510n