ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

S T R A T E G Y Y T Q S G J N
P N D E S I G N U T I L I T Y
B N O Y T I L I B A L I A V A
N W O I M P R O V E M E N T T
R O A I T R A N S I T I O N S
L J I R T A G R E E M E N T I
P Y N T R A R O O T C A U S E
O J C Q U A L U R G E N C Y E
R S I E T L N A G B Q W D E C
T T D K V E O T C I U D P G I
F Q E M I D S S Y S F X K N V
O J N R I W K S E I E N E A R
L K T S N O I T A R E P O H E
I M P A C T Y T I C A P A C S
O M E L B O R P R I O R I T Y
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Answer Key for ITIL

X
Y
123456789101112131415
1S T R A T E G Y # # # # # # #
2# N D E S I G N U T I L I T Y
3# N O Y T I L I B A L I A V A
4N W O I M P R O V E M E N T #
5# O A I T R A N S I T I O N #
6# # I R T A G R E E M E N T #
7P # N T R A R O O T C A U S E
8O # C # U A L U R G E N C Y E
9R # I # T L N A G # # # # E C
10T # D # # E O T C I # # # G I
11F # E # # # S S Y S F # # N V
12O # N # # # # S E # E N # A R
13L # T S N O I T A R E P O H E
14I M P A C T Y T I C A P A C S
15O M E L B O R P R I O R I T Y
Word X Y Direction
AGREEMENT  66e
ASSET  913nw
AVAILABILITY  153w
CAPACITY  1414w
CHANGE  1414n
CONFIGURATION  88nw
DESIGN  32e
ESCALATION  1112nw
IMPACT  114e
IMPACT  114e
IMPROVEMENT  44e
INCIDENT  36s
OPERATIONS  1313w
PORTFOLIO  17s
PRIORITY  815e
PROBLEM  815w
RESOLUTION  1013nw
ROOTCAUSE  77e
SERVICE  1514n
STRATEGY  11e
TRANSITION  55e
URGENCY  88e
UTILITY  92e
WARRANTY  35se