ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

M F P H J S E R V I C E F Y Y
E R H T N T S Y C Y S N P C T
L E N N O N U T D T R S O A N
B S O E I E A I E I W N P P A
O O I M T M C L S L F S E A R
R L T E I E T I I I P T R C R
P U A V S E O T G B O R A I A
R T L O N R O U N A R A T T W
I I A R A G R R O L T T I Y R
O O C P R A C G Z I F E O R I
R N S M T H C E K A O G N A M
I X E I A W M N A V L Y S S P
T B O N K Z B C T A I P P S A
Y N G U J B M Y X N O A D E C
P E I N C I D E N T F N W T T
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Answer Key for ITIL

X
Y
123456789101112131415
1M # # # # S E R V I C E # # Y
2E R # T N T S Y # Y # # # C T
3L E N N O N U T D T # # O A N
4B S O E I E A I E I # N P P A
5O O I M T M C L S L F S E A R
6R L T E I E T I I I P T R C R
7P U A V S E O T G B O R A I A
8R T L O N R O U N A R A T T W
9I I A R A G R R # L T T I Y #
10O O C P R A C G # I F E O # I
11R N S M T H # E # A O G N A M
12I # E I A # # N # V L Y S S P
13T # O N # # # C # A I # # S A
14Y N G # # # # Y # # O # # E C
15# E I N C I D E N T # # # T T
Word X Y Direction
AGREEMENT  610n
ASSET  1411s
AVAILABILITY  1013n
CAPACITY  142s
CHANGE  710sw
CONFIGURATION  88sw
DESIGN  93s
ESCALATION  312n
IMPACT  1510s
IMPACT  1510s
IMPROVEMENT  412n
INCIDENT  315e
OPERATIONS  133s
PORTFOLIO  116s
PRIORITY  17s
PROBLEM  17n
RESOLUTION  22s
ROOTCAUSE  79n
SERVICE  61e
STRATEGY  125s
TRANSITION  511n
URGENCY  88s
UTILITY  88n
WARRANTY  157n