ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

B M T N O I T A L A C S E U X
J N T C N G I S E D T Y T N J
I P Y T A J S S V R T I O R S
X O T N Z P A E A I L I P P I
Q R I E X A M T L I T M E R M
Q T C D N D E I T A R P R I E
Y F A I N G B Y R G A R A O L
T O P C Y A C U O R N O T R B
N L A N L E G R O E S V I I O
A I C I B I B G T E I E O T R
R O A J F N D E C M T M N Y P
R V I N V A K N A E I E S L X
A Q O L T O H C U N O N L V Y
W C H A N G E Y S T N T F C Y
N O I T U L O S E R V I C E M
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Answer Key for ITIL

X
Y
123456789101112131415
1# # T N O I T A L A C S E U #
2# # # C N G I S E D T Y T N #
3# P Y T A # # S # R T I O # #
4# O T N # P # E A I L I P P #
5# R I E # # M T L I T M E R M
6# T C D # # E I T A R P R I E
7Y F A I # G B Y R G A R A O L
8T O P C Y A # U O R N O T R B
9N L A N L # G R O E S V I I O
10A I C I # I # G T E I E O T R
11R O A # F # # E C M T M N Y P
12R V # N # # # N A E I E S # #
13A # O # # # # C U N O N # # #
14W C H A N G E Y S T N T # # #
15N O I T U L O S E R V I C E #
Word X Y Direction
AGREEMENT  106s
ASSET  81s
AVAILABILITY  113ne
CAPACITY  310n
CHANGE  214e
CONFIGURATION  88ne
DESIGN  102w
ESCALATION  131w
IMPACT  86nw
IMPACT  86nw
IMPROVEMENT  124s
INCIDENT  410n
OPERATIONS  133s
PORTFOLIO  23s
PRIORITY  144s
PROBLEM  1511n
RESOLUTION  1015w
ROOTCAUSE  97s
SERVICE  815e
STRATEGY  121sw
TRANSITION  115s
URGENCY  88s
UTILITY  141sw
WARRANTY  113n