ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 23 words on this board.

X E A N C A P A C I T Y C X A
T N N B P R I O R I T Y U S P
P W O P E R A T I O N S S N R
A U I I M P R O V E M E N T O
N V T N T R A N S I T I O N B
O J A C P A G R E E M E N T L
I G L I K O R O O T C A U S E
T Y A D L W R U R G E N C Y M
U G C E U A E T G N S K B E I
L E S N T R B C F I T G P G M
O T E T I R I I I O F Q Z N P
S A E Y L A K T L V L N O A A
E R W P I N M A K I R I O H C
R T H O T T Y D V W T E O C T
Q S Y X Y Y R E D G K Y S Q N
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Answer Key for ITIL

X
Y
123456789101112131415
1# # # # C A P A C I T Y # # A
2# N N # P R I O R I T Y # S P
3# # O P E R A T I O N S S # R
4A # I I M P R O V E M E N T O
5N V T N T R A N S I T I O N B
6O # A C P A G R E E M E N T L
7I # L I # O R O O T C A U S E
8T Y A D L W R U R G E N C Y M
9U G C E U A E T G # # # # E I
10L E S N T R B C F I # # # G M
11O T E T I R # I I O F # # N P
12S A # # L A # # L V L N # A A
13E R # # I N # # # I R I O H C
14R T # # T T # # # # T E O C T
15# S # # Y Y # # # # # Y S # #
Word X Y Direction
AGREEMENT  66e
ASSET  151sw
AVAILABILITY  14se
CAPACITY  51e
CHANGE  1414n
CONFIGURATION  88nw
ESCALATION  311n
IMPACT  159s
IMPACT  159s
IMPROVEMENT  44e
INCIDENT  44s
OPERATIONS  33e
PORTFOLIO  56se
PRIORITY  52e
PROBLEM  152s
RESOLUTION  114n
ROOTCAUSE  77e
SERVICE  1315nw
STRATEGY  215n
TRANSITION  55e
URGENCY  88e
UTILITY  59s
WARRANTY  69s