ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

T Y Y T I R O I R P Y E M C O
N C N B H A Y K Y S J U I C E
E N O S N O I T A R E P O E A
M E I Q R Y N E E M O N S S V
E G T F D A G C E R F U S G A
E R A K R N I L T I A E J N I
R U L R A V B F G C T G N Y L
G X A H R O O U T I L I T Y A
A W C E R L R O I M P A C T B
D N S P I A O T N E D I C N I
E W E O T R A N S I T I O N L
S H Y I M P R O V E M E N T I
I C O M N O I T U L O S E R T
G N H K Z Y T I C A P A C P Y
N R U S T R A T E G Y G N M V
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Answer Key for ITIL

X
Y
123456789101112131415
1T Y Y T I R O I R P # # # # #
2N C N # # # # # Y # # # # C #
3E N O S N O I T A R E P O E A
4M E I # # # N E E M O N S S V
5E G T # # A G C E R F U S # A
6E R A # R N I L T I A E # # I
7R U L R A V B F G C T # # # L
8G # A H R O O U T I L I T Y A
9A W C E R L R O I M P A C T B
10D # S P I A O T N E D I C N I
11E # E O T R A N S I T I O N L
12S # # I M P R O V E M E N T I
13I # O # N O I T U L O S E R T
14G N # # # Y T I C A P A C # Y
15N # # S T R A T E G Y # # # #
Word X Y Direction
AGREEMENT  19n
ASSET  153sw
AVAILABILITY  153s
CAPACITY  1314w
CHANGE  39ne
CONFIGURATION  88sw
DESIGN  110s
ESCALATION  311n
IMPACT  99e
IMPACT  99e
IMPROVEMENT  412e
INCIDENT  1510w
OPERATIONS  133w
PORTFOLIO  123sw
PRIORITY  101w
PROBLEM  410ne
RESOLUTION  1413w
ROOTCAUSE  611ne
SERVICE  310ne
STRATEGY  415e
TRANSITION  511e
URGENCY  27n
UTILITY  88e
WARRANTY  38ne