ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

E C I V R E S T R A T E G Y U
Y N F E N O I T U L O S E R G
I T O P E R A T I O N S Z Z P
R M N I M P R O V E M E N T J
Y E G A T R A N S I T I O N E
T L I S R A G R E E M E N T W
I B S S N R R O O T C A U S E
R O E E C I A U R G E N C Y U
O R D T T Z R W G N I I A E T
I P T N E D I C N I T Z F G I
R L O S J I Y A B I F P P N L
P O R T F O L I O X K N S A I
A R E S C A L A T I O N O H T
I M P A C T Y T I C A P A C Y
A S F A V A I L A B I L I T Y
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Answer Key for ITIL

X
Y
123456789101112131415
1E C I V R E S T R A T E G Y #
2Y N # # N O I T U L O S E R #
3# T O P E R A T I O N S # # #
4# M N I M P R O V E M E N T #
5Y E G A T R A N S I T I O N #
6T L I S R A G R E E M E N T #
7I B S S # R R O O T C A U S E
8R O E E # # A U R G E N C Y U
9O R D T # # # W G # # # # E T
10I P T N E D I C N I # # # G I
11R # # # # # # # # # F # # N L
12P O R T F O L I O # # N # A I
13# # E S C A L A T I O N O H T
14I M P A C T Y T I C A P A C Y
15# # # A V A I L A B I L I T Y
Word X Y Direction
AGREEMENT  66e
ASSET  45s
AVAILABILITY  415e
CAPACITY  1414w
CHANGE  1414n
CONFIGURATION  88nw
DESIGN  39n
ESCALATION  313e
IMPACT  114e
IMPACT  114e
IMPROVEMENT  44e
INCIDENT  1010w
OPERATIONS  33e
PORTFOLIO  112e
PRIORITY  112n
PROBLEM  210n
RESOLUTION  142w
ROOTCAUSE  77e
SERVICE  71w
STRATEGY  71e
TRANSITION  55e
URGENCY  88e
UTILITY  158s
WARRANTY  78nw