ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

S E R V I C E Y T N A R R A W
G N P Y T I L I B A L I A V A
P T O P E R A T I O N S Z X S
N O N I M P R O V E M E N T S
R O R E T R A N S I T I O N E
G Y I T D A G R E E M E N T T
Y T G T F I R O O T C A U S E
P C Q E A O C U R G E N C Y Y
R A Q E T L L N G D N P J E T
O P C Y K A A I I I X J F G I
B M G K D Y R C O I F V L N L
L I N F N W H T S W R N W A I
E N O I T U L O S E R S O H T
M Q D C P Z Y T I C A P A C U
D E S I G N Y T I R O I R P K
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Answer Key for ITIL

X
Y
123456789101112131415
1S E R V I C E Y T N A R R A W
2# N # Y T I L I B A L I A V A
3P T O P E R A T I O N S # # S
4N O N I M P R O V E M E N T S
5# O R E T R A N S I T I O N E
6# Y I T D A G R E E M E N T T
7# T G T F I R O O T C A U S E
8P C # E A O C U R G E N C Y Y
9R A # # T L L N G # # # # E T
10O P # # # A A I I I # # # G I
11B M # # # # R C O # F # # N L
12L I # # # # # T S # # N # A I
13E N O I T U L O S E R # O H T
14M # # # # # Y T I C A P A C U
15D E S I G N Y T I R O I R P #
Word X Y Direction
AGREEMENT  66e
ASSET  152s
AVAILABILITY  152w
CAPACITY  1414w
CHANGE  1414n
CONFIGURATION  88nw
DESIGN  115e
ESCALATION  1013nw
IMPACT  212n
IMPACT  212n
IMPROVEMENT  44e
INCIDENT  910nw
OPERATIONS  33e
PORTFOLIO  13se
PRIORITY  1415w
PROBLEM  18s
RESOLUTION  1113w
ROOTCAUSE  77e
SERVICE  11e
STRATEGY  913nw
TRANSITION  55e
URGENCY  88e
UTILITY  1514n
WARRANTY  141w