ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

C J B J E S U A C T O O R Q Y
N W T P R I O R I T Y Q G N I
O S F K P R O B L E M X O T T
I T N E M E V O R P M I C N Y
T N O I T I S N A R T A E G T
U T N E M E E R G A P D T I N
L U T I L I T Y R M I Q E S A
O Y C N E G R U I C V L S E R
S T R A T E G Y N U A G S D R
E D M Y T I L I B A L I A V A
R H R Z F E G N A H C P G C W
V O V N P O R T F O L I O O H
I J O P E R A T I O N S A L W
C C A P A C I T Y K H A M T H
E I X Z E S C A L A T I O N V
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Answer Key for ITIL

X
Y
123456789101112131415
1# # # # E S U A C T O O R # #
2N # # P R I O R I T Y # # N #
3O # # # P R O B L E M # O T T
4I T N E M E V O R P M I C N Y
5T N O I T I S N A R T A E G T
6U T N E M E E R G A P D T I N
7L U T I L I T Y R M I # E S A
8O Y C N E G R U I C # # S E R
9S T R A T E G Y N # # # S D R
10E # # Y T I L I B A L I A V A
11R # # # F E G N A H C # # # W
12V # # N P O R T F O L I O # #
13I # O P E R A T I O N S # # #
14C C A P A C I T Y # # # # # #
15E # # # E S C A L A T I O N #
Word X Y Direction
AGREEMENT  106w
ASSET  1310n
AVAILABILITY  1510w
CAPACITY  214e
CHANGE  1111w
CONFIGURATION  88ne
DESIGN  149n
ESCALATION  515e
IMPACT  98ne
IMPACT  98ne
IMPROVEMENT  124w
INCIDENT  810ne
OPERATIONS  313e
PORTFOLIO  512e
PRIORITY  42e
PROBLEM  53e
RESOLUTION  111n
ROOTCAUSE  131w
SERVICE  19s
STRATEGY  19e
TRANSITION  115w
URGENCY  88w
UTILITY  27e
WARRANTY  1510n