ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 23 words on this board.

U R E S O L U T I O N Z V Z T
E A V A I L A B I L I T Y N U
S Q M S N O I T A R E P O Y R
C T N E M E V O R P M I F B G
A Z T C A P M I O W T N M L E
L T N E M E E R G A R C P P N
A Y F N H F T H R R A I R R C
T Z G H F F N U O R N D O I Y
I T H E O O G T O A S E B O E
O O E L T I D I T N I N L R C
N X I S F A O L C T T T E I I
P O M N S Y R I A Y I M M T V
V F O C P A I T U M O C B Y R
D C H A N G E Y S K N Q W K E
C A P A C I T Y E H J J T P S
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Answer Key for ITIL

X
Y
123456789101112131415
1# R E S O L U T I O N # # # #
2E A V A I L A B I L I T Y N U
3S # # S N O I T A R E P O # R
4C T N E M E V O R P M I # # G
5A # T C A P M I O W T N # # E
6L T N E M E E R G A R C P P N
7A Y # # # # T # R R A I R R C
8T # G # # F # U O R N D O I Y
9I T # E O # G T O A S E B O E
10O # E L T I # I T N I N L R C
11N # I S F A # L C T T T E I I
12# O # N S # R I A Y I # M T V
13# # O # # A # T U # O # # Y R
14# C H A N G E Y S # N # # # E
15C A P A C I T Y E # # # # # S
Word X Y Direction
AGREEMENT  106w
ASSET  613nw
AVAILABILITY  22e
CAPACITY  115e
CHANGE  214e
CONFIGURATION  88ne
ESCALATION  12s
IMPACT  85w
IMPACT  85w
IMPROVEMENT  124w
INCIDENT  124s
OPERATIONS  133w
PORTFOLIO  104sw
PRIORITY  146s
PROBLEM  136s
RESOLUTION  21e
ROOTCAUSE  97s
SERVICE  1515n
STRATEGY  914nw
TRANSITION  115s
URGENCY  152s
UTILITY  88s
WARRANTY  106s