ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 23 words on this board.

A N X E N Y T I R O I R P V P
T A O C P U T I L I T Y C C Y
K D C I R E S O L U T I O N G
V I A V T G S I U I X N G O E
T M P R K I M C L R F X I B T
N E A E T P S I A I G L J B A
E L C S A E B N G L O E E Z R
M B I C E A S U A F A Q N F T
E O T L L R R S T R K T J C S
E R Y I W A R R A N T Y I J Y
R P A T T V O C H A N G E O K
G V G I M P R O V E M E N T N
A D O P E R A T I O N S T W X
E N O U I N C I D E N T X H U
W Y B T W R O O T C A U S E X
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Answer Key for ITIL

X
Y
123456789101112131415
1# N # E # Y T I R O I R P # #
2# # O C # U T I L I T Y # C Y
3# # C I R E S O L U T I O N G
4# # A V T # S I U I # N # O E
5T M P R # I M C L R F # I # T
6N E A E T P S I A I G L # # A
7E L C S A E B N G L O E # # R
8M B I C # A S U A F A # N # T
9E O T # L # R S T R # T # C S
10E R Y I W A R R A N T Y I # Y
11R P A # T # O C H A N G E O #
12G V # I M P R O V E M E N T N
13A # O P E R A T I O N S # # #
14# N # # I N C I D E N T # # #
15# # # # # R O O T C A U S E #
Word X Y Direction
AGREEMENT  113n
ASSET  910nw
AVAILABILITY  113ne
CAPACITY  33s
CHANGE  811e
CONFIGURATION  88sw
ESCALATION  63se
IMPACT  84sw
IMPACT  84sw
IMPROVEMENT  412e
INCIDENT  514e
OPERATIONS  313e
PORTFOLIO  612ne
PRIORITY  131w
PROBLEM  211n
RESOLUTION  53e
ROOTCAUSE  615e
SERVICE  47n
STRATEGY  159n
TRANSITION  1110nw
URGENCY  94se
UTILITY  62e
WARRANTY  610e