ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

Q N M D U E S C A L A T I O N
O Y E Z M G Y T I C A P A C A
I T L S N O I T A R E P O E V
N I B C U O W G T W O N S I A
C R O M I W R S U R F U W X I
I O R T J E T R T I A S A W L
D I P Y E R G F G C T E S S A
E R B M A E O U T I L I T Y B
N P E T N L R O Y T C A P M I
T N E C I A O Y N G I S E D L
T G Y O T R A N S I T I O N I
Y M P I M P R O V E M E N T T
U I O G C Y T N A R R A W F Y
G N O U R E S O L U T I O N F
S E R V I C E O E G N A H C Z
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Answer Key for ITIL

X
Y
123456789101112131415
1# # M # # E S C A L A T I O N
2# Y E # # # Y T I C A P A C A
3I T L S N O I T A R E P O E V
4N I B # # # # G # # O N S # A
5C R O # # # R S U R F U # # I
6I O R # # E T R T I A # # # L
7D I P # E R G F G C T E S S A
8E R # M A E O U T I L I T Y B
9N P E T N L R O # T C A P M I
10T N E C I A O # N G I S E D L
11T G Y O T R A N S I T I O N I
12Y # # I M P R O V E M E N T T
13# # O # # Y T N A R R A W # Y
14# N # # R E S O L U T I O N #
15S E R V I C E # E G N A H C #
Word X Y Direction
AGREEMENT  93sw
ASSET  157w
AVAILABILITY  152s
CAPACITY  142w
CHANGE  1415w
CONFIGURATION  88sw
DESIGN  1410w
ESCALATION  61e
IMPACT  159w
IMPACT  159w
IMPROVEMENT  412e
INCIDENT  13s
OPERATIONS  133w
PORTFOLIO  123sw
PRIORITY  29n
PROBLEM  37n
RESOLUTION  514e
ROOTCAUSE  611ne
SERVICE  115e
STRATEGY  85sw
TRANSITION  511e
URGENCY  95sw
UTILITY  88e
WARRANTY  1213w