ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

N P R I O R I T Y T T U O W E
C A P A C I T Y Q D C A W N B
D O I Y T N A R R A W A O A N
B T N E M E V O R P M I P N Y
T P R O B L E M O N T N E M T
N Q P Z X B D R O A R C R S I
O G T W C E T I R G A I A T L
I X E V S F T U O R N D T R I
T B E I O A G R O E S E I A B
U H G L L I Y G T E I N O T A
L N I A F C S E C M T T N E L
O O C N X V L N A E I E S G I
S S O J U A Y C U N O J S Y A
E C I V R E S Y S T N O G S V
R Y T I L I T U E G N A H C A
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Answer Key for ITIL

X
Y
123456789101112131415
1# P R I O R I T Y T # # # # #
2C A P A C I T Y # # C # # N #
3# # # Y T N A R R A W A O # #
4# T N E M E V O R P M I P # Y
5# P R O B L E M O N T N E M T
6N # # # # # D R O A R C R S I
7O # # # # E T I R G A I A T L
8I # # # S F T U O R N D T R I
9T # # I O A G R O E S E I A B
10U # G L L I # G T E I N O T A
11L N I A F # # E C M T T N E L
12O O C N # # # N A E I E S G I
13S S O # # # # C U N O # S Y A
14E C I V R E S Y S T N # # S V
15R Y T I L I T U E G N A H C A
Word X Y Direction
AGREEMENT  106s
ASSET  1515nw
AVAILABILITY  1515n
CAPACITY  12e
CHANGE  1415w
CONFIGURATION  88ne
DESIGN  76sw
ESCALATION  114ne
IMPACT  156nw
IMPACT  156nw
IMPROVEMENT  124w
INCIDENT  124s
OPERATIONS  133s
PORTFOLIO  104sw
PRIORITY  21e
PROBLEM  25e
RESOLUTION  115n
ROOTCAUSE  97s
SERVICE  714w
STRATEGY  146s
TRANSITION  115s
URGENCY  88s
UTILITY  815w
WARRANTY  103w