ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

Y P D Y T I L I B A L I A V A
O N E S C A L A T I O N C C T
P F O P E R A T I O N S T C X
T I O I L O F T R O P D A X E
N D N M T M E L B O R P T G W
E B Z P R A G R E E M E N T N
D V H R A E R R P I F A G O W
I Y P O N S Y U S M H S I Y A
C T R V S U T T G C J T S S R
N I I E I A V R I I U X E E R
I C O M T C S U A L F L D R A
E A R E I T I S O T I N F V N
K P I N O O C S E H E T O I T
S A T T N O E I Y T V G U C Y
L C Y W G R U R G E N C Y E R
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Answer Key for ITIL

X
Y
123456789101112131415
1# # # Y T I L I B A L I A V A
2# N E S C A L A T I O N # # T
3# # O P E R A T I O N S # C #
4T # O I L O F T R O P # A # E
5N # # M T M E L B O R P # G #
6E # # P R A G R E E M E N T N
7D # # R A E R # # I # A G O W
8I Y P O N S Y U # # H # I # A
9C T R V S U T T G C # T S S R
10N I I E I A # R I I U # E E R
11I C O M T C S # A L F # D R A
12# A R E I T # S O T I N # V N
13# P I N O O # S E # E T O I T
14# A T T N O E # # T # G U C Y
15# C Y # # R U R G E N C Y E #
Word X Y Direction
AGREEMENT  66e
ASSET  610se
AVAILABILITY  151w
CAPACITY  215n
CHANGE  109ne
CONFIGURATION  88nw
DESIGN  1311n
ESCALATION  32e
IMPACT  107ne
IMPACT  107ne
IMPROVEMENT  44s
INCIDENT  111n
OPERATIONS  33e
PORTFOLIO  114w
PRIORITY  38s
PROBLEM  125w
RESOLUTION  615ne
ROOTCAUSE  615n
SERVICE  149s
STRATEGY  68se
TRANSITION  55s
URGENCY  715e
UTILITY  1314nw
WARRANTY  158s