ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

P O R T F O L I O C H A N G E
A C E S U A C T O O R R W R R
P A O P E R A T I O N S R O G
M P M N H F Q N P R O B L E M
E A G E F Y C U T I L I T Y W
S C T Y T I L I B A L I A V A
C I K H D L G T C A P M I D R
A T R E S O L U T I O N M E R
L Y N A E C I V R E S O P S A
A T N E M E E R G A S C A I N
T N O I T I S N A R T P C G T
I T N E M E V O R P M I T N Y
O O F M G U R G E N C Y O Q N
N Y T I R O I R P C C V T N D
U A S S E T Y G E T A R T S L
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Answer Key for ITIL

X
Y
123456789101112131415
1P O R T F O L I O C H A N G E
2# C E S U A C T O O R # # # #
3# A O P E R A T I O N S # # #
4# P # N # # # N P R O B L E M
5E A # # F # C U T I L I T Y W
6S C # Y T I L I B A L I A V A
7C I # # D # G T C A P M I D R
8A T R E S O L U T I O N M E R
9L Y N # E C I V R E S # P S A
10A T N E M E E R G A # # A I N
11T N O I T I S N A R T # C G T
12I T N E M E V O R P M I T N Y
13O # # # # U R G E N C Y O # #
14N Y T I R O I R P # # # # N #
15# A S S E T Y G E T A R T S #
Word X Y Direction
AGREEMENT  1010w
ASSET  215e
AVAILABILITY  156w
CAPACITY  22s
CHANGE  101e
CONFIGURATION  88se
DESIGN  147s
ESCALATION  15s
IMPACT  137w
IMPACT  137w
IMPROVEMENT  1212w
INCIDENT  93sw
OPERATIONS  33e
PORTFOLIO  11e
PRIORITY  914w
PROBLEM  94e
RESOLUTION  38e
ROOTCAUSE  112w
SERVICE  119w
STRATEGY  1415w
TRANSITION  1111w
URGENCY  613e
UTILITY  85e
WARRANTY  156s