Qualities of Outstanding Customer Service

ACCURACY
APPRECIATION
ATTENTION
CONFIRM
COURTESY
DEDICATION
EMPATHY
ENTHUSIASM
FRIENDLINESS
INTEGRITY
KNOWLEDGE
PATIENCE
RELIABILITY
SMILE
UNDERSTANDING

CoServ Customer Service

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Word	X	Y	Direction
ACCURACY	18	20	n
APPRECIATION	18	20	nw
ATTENTION	10	10	n
CONFIRM	17	12	n
COURTESY	13	15	w
DEDICATION	15	15	n
EMPATHY	13	5	e
ENTHUSIASM	14	14	n
FRIENDLINESS	13	13	n
INTEGRITY	13	7	w
KNOWLEDGE	16	16	n
PATIENCE	17	19	w
RELIABILITY	15	17	w
SMILE	12	12	n
UNDERSTANDING	11	11	nw