Qualities of Outstanding Customer Service

ACCURACY
APPRECIATION
ATTENTION
CONFIRM
COURTESY
DEDICATION
EMPATHY
ENTHUSIASM
FRIENDLINESS
INTEGRITY
KNOWLEDGE
PATIENCE
RELIABILITY
SMILE
UNDERSTANDING

CoServ Customer Service

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Word	X	Y	Direction
ACCURACY	5	10	ne
APPRECIATION	12	10	w
ATTENTION	12	10	nw
CONFIRM	7	10	sw
COURTESY	7	10	ne
DEDICATION	7	15	e
EMPATHY	8	14	nw
ENTHUSIASM	8	14	e
FRIENDLINESS	9	13	e
INTEGRITY	10	13	ne
KNOWLEDGE	6	16	e
PATIENCE	11	10	ne
RELIABILITY	14	1	w
SMILE	18	13	n
UNDERSTANDING	11	11	ne