Qualities of Outstanding Customer Service

ACCURACY
APPRECIATION
ATTENTION
CONFIRM
COURTESY
DEDICATION
EMPATHY
ENTHUSIASM
FRIENDLINESS
INTEGRITY
KNOWLEDGE
PATIENCE
RELIABILITY
SMILE
UNDERSTANDING

CoServ Customer Service

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Word	X	Y	Direction
ACCURACY	15	20	w
APPRECIATION	15	20	n
ATTENTION	12	10	s
CONFIRM	5	3	s
COURTESY	4	6	s
DEDICATION	7	15	n
EMPATHY	9	11	ne
ENTHUSIASM	8	14	n
FRIENDLINESS	9	13	n
INTEGRITY	9	12	ne
KNOWLEDGE	6	16	n
PATIENCE	15	19	w
RELIABILITY	2	7	s
SMILE	10	12	s
UNDERSTANDING	11	11	ne