Qualities of Outstanding Customer Service

ACCURACY
APPRECIATION
ATTENTION
CONFIRM
COURTESY
DEDICATION
EMPATHY
ENTHUSIASM
FRIENDLINESS
INTEGRITY
KNOWLEDGE
PATIENCE
RELIABILITY
SMILE
UNDERSTANDING

CoServ Customer Service

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Word	X	Y	Direction
ACCURACY	10	12	s
APPRECIATION	10	12	n
ATTENTION	10	12	w
CONFIRM	10	7	ne
COURTESY	4	1	s
DEDICATION	15	7	s
EMPATHY	13	17	w
ENTHUSIASM	14	8	s
FRIENDLINESS	13	9	s
INTEGRITY	7	15	n
KNOWLEDGE	16	6	s
PATIENCE	10	10	ne
RELIABILITY	5	1	s
SMILE	12	10	s
UNDERSTANDING	11	11	sw