Qualities of Outstanding Customer Service

ACCURACY
APPRECIATION
ATTENTION
CONFIRM
COURTESY
DEDICATION
EMPATHY
ENTHUSIASM
FRIENDLINESS
INTEGRITY
KNOWLEDGE
PATIENCE
RELIABILITY
SMILE
UNDERSTANDING

CoServ Customer Service

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Word	X	Y	Direction
ACCURACY	1	19	n
APPRECIATION	14	20	w
ATTENTION	12	10	n
CONFIRM	7	11	w
COURTESY	6	17	e
DEDICATION	7	15	n
EMPATHY	9	5	w
ENTHUSIASM	8	14	n
FRIENDLINESS	9	13	n
INTEGRITY	15	7	s
KNOWLEDGE	6	16	e
PATIENCE	13	20	ne
RELIABILITY	9	13	e
SMILE	10	12	e
UNDERSTANDING	11	11	ne