12 Tips for a Positive Customer Experience

ACKNOWLEDGE
ACTIVELY
ADMIT
ASSISTANCE
BEHAVIOR
CLARIFY
COMMUNICATION
CONFIRM
EXPECTATION
FOCUSED
FRUSTRATIONS
GOODWILL
GRATITUDE
GREETING
KINDLY
LISTENING
PRINCIPLES
RESOLVE
RESPECT
SOLUTIONS
STRATEGIES
VALUES
VERIFY
WIN-WIN

12 tips for a Positive Customer Experience

Try to find all 24 words on this board.

O P N S B E H A V I O R M L L
T R G K V C A Y F I R A L C D
D E N I E N Z P C G K C O P Y
N V I N R A E V R F E M Y E S
A L T D I T U A O R M P C X T
C O E L F S T C B U A R C P R
K S E Y Y I U T N S L I T E A
N E R H T S C I I T L N C C T
O R G U E S C V W R I C E T E
W R D D Z A U E - A W I P A G
L E Y P T D K L N T D P S T I
E I P I P M X Y I I O L E I E
D C O N F I R M W O O E R O S
G N L I S T E N I N G S D N H
E S N O I T U L O S E U L A V
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Answer Key for 12 Tips for a Positive Customer Experience

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1# # # # B E H A V I O R # # #
2# # G K V C # Y F I R A L C #
3# E N I E N # # # G # # O # #
4# V I N R A # # R F # M # E S
5A L T D I T # A O R M P # X T
6C O E L F S T C # U # R # P R
7K S E Y Y I U T N S L I T E A
8N E R # T S # I I T L N C C T
9O R G U E S C V W R I C E T E
10W # D D # A # E - A W I P A G
11L E # # T D # L N T D P S T I
12E # # I # M # Y I I O L E I E
13D C O N F I R M W O O E R O S
14G N L I S T E N I N G S # N #
15E S N O I T U L O S E U L A V
Word X Y Direction
ACKNOWLEDGE  15s
ACTIVELY  85s
ADMIT  610s
ASSISTANCE  610n
BEHAVIOR  61e
CLARIFY  142w
COMMUNICATION  88sw
CONFIRM  213e
EXPECTATION  142s
FOCUSED  104sw
FRUSTRATIONS  106s
GOODWILL  1114n
GRATITUDE  103sw
GREETING  39n
KINDLY  42s
LISTENING  314e
PRINCIPLES  125s
RESOLVE  29n
RESPECT  1313n
SOLUTIONS  1015w
STRATEGIES  154s
VALUES  1515w
VERIFY  52s
WIN-WIN  913n