What is Great Customer Service ???

COMMUNICATION
CONCERN
EMPATHY
ENGAGE
EXCITED
FUN
HELPFUL
KNOWLEDGE
LISTENING
NICE
ORGANIZATION
OWNERSHIP
PARAPHRASE
PATIENCE
POLITE
POSITIVE
PRIORITY
RESPECTFUL
SMILE
TONE

Find all the words the pertain to Great Customer Service

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B P P A T I E N C E U A G M N
L C E A X T Y P O S I T I V E
S K O R G A N I Z A T I O N X
E Y S M L I S T E N I N G S W
H H V H M U A D V N E M C E G
P T F R M U F U N Q T W D Z U
H A I E C I N T L X I E E B R
J P N S I L G I C C L L T I U
J M N R E C N O C E O I I C F
P E S A R H P A R A P M C V Y
J J A A O U D E N O T S X E W
F Q D V Q Z O A Y G J I E C S
X R C V P I H S R E N W O R R
G E G A G N E G D E L W O N K
P R I O R I T Y L U F P L E H
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Answer Key for What is Great Customer Service ???

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2# C # # # # # P O S I T I V E
3# # O R G A N I Z A T I O N #
4# Y # M L I S T E N I N G # #
5# H # # M U # # # # E # # # #
6# T # # # U F U N # T # D # #
7# A # E C I N T # # I E E # #
8# P # # # # # I C # L L T # #
9# M N R E C N O C E O I I # #
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13# # # # P I H S R E N W O R #
14# E G A G N E G D E L W O N K
15P R I O R I T Y L U F P L E H
Word X Y Direction
COMMUNICATION  88se
CONCERN  99w
EMPATHY  210n
ENGAGE  714w
EXCITED  1312n
FUN  76e
HELPFUL  1515w
KNOWLEDGE  1414w
LISTENING  54e
NICE  77w
ORGANIZATION  33e
OWNERSHIP  1313w
PARAPHRASE  1010w
PATIENCE  31e
POLITE  1110n
POSITIVE  82e
PRIORITY  115e
RESPECTFUL  1413nw
SMILE  1211n
TONE  1111w