Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

R E J I T S O C N O I T I S I U Q C A U
O S C L Y T I L A U Q D E T I C X E Q T
G T Y T L A Y O L R E M O T S U C D N D
X I G Y R M B F M Q C K K T Y I B E V I
K N P E R S I S T E N C Y F F C M E H F
E U L A V L A C I R O T S I H E E V M Y
C N I R E M O T S U C E R O C A N E U E
R O F B E P Y A A L A C I A F U L N I V
O I E K K V S F S E A T L N S H B L M X
S T T E C X D X J S L P C J J J J E E K
S A I E T I F O R P E S A B Z O X G R C
S V M K A Y G E B R E F E R R A L M P G
E R E L P P M K L A P S E R A T E O E A
L E V E U O H A S G N I V A S T S O C E
L S A U T T N Y W J B X R V V X Z P I K
I N L S I R E I N S T A T E M E N T R W
N O U N E E U L A V L A I T N E T O P P
G C E T N T Q S X I R T A M E U L A V R
K X X G O S B E U L A V T N E R R U C R
D E S I R E D Q U A L I T Y Q D C S M M
Brought to you by WordSearchFun.com



Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# # # # T S O C N O I T I S I U Q C A #
2# S # # Y T I L A U Q D E T I C X E # T
3# T Y T L A Y O L R E M O T S U C # N #
4# I # # # # # # # # # # # # # I # E # #
5# N P E R S I S T E N C Y # F # M # # #
6E U L A V L A C I R O T S I H E # # M #
7C N I R E M O T S U C E R O C # # # U #
8R O F # # # # # # # # C # A # # # # I #
9O I E # # # # # # # A # L # # # # # M #
10S T T # # # # # # S # P # # # # # # E #
11S A I # T I F O R P E S A B # # # # R #
12S V M # # # # E # R E F E R R A L # P #
13E R E # # # M # L A P S E R A T E # E #
14L E V # # O # A S G N I V A S T S O C #
15L S A # T # N # # # # # # # # # # # I #
16I N L S # R E I N S T A T E M E N T R #
17N O U # E E U L A V L A I T N E T O P #
18G C E T # # # # X I R T A M E U L A V #
19# # X # # # # E U L A V T N E R R U C #
20D E S I R E D Q U A L I T Y # # # # # #
Word X Y Direction
ACQUISITIONCOST  191w
BASEPROFIT  1311w
CONSERVATIONUNITS  218n
CORECUSTOMER  157w
COSTSAVINGS  1914w
CROSSSELLING  17s
CURRENTVALUE  1919w
CUSTOMERLOYALTY  173w
CUSTOMERSACRIFICE  218ne
DESIREDQUALITY  220e
EXCITEDQUALITY  182w
EXTERNALREPLACEMENT  1111ne
HISTORICALVALUE  146w
LAPSERATE  913e
LIFETIMEVALUE  36s
PERSISTENCY  35e
POTENTIALVALUE  1917w
PRICEPREMIUM  1917n
REFERRAL  1012e
REINSTATEMENT  616e
VALUEMATRIX  1918w