Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

M O Z S E E U L A V L A C I R O T S I H
H T S G U C N I A P E L U P U B U Y B T
K E X N L H R F I E J Y S X C G O L N C
J N I I A T E E E C P A T B L O P E I O
P L R V V N F T E I D P O H S M M A G N
D F T A L E E I T F F R M D R E A P A S
E Y A S A M R M A I R I E B C C C E L E
G T M T I E R E R R V C R A O U Q R L R
N I E S T T A V E C H E L S R R U S Q V
I L U O N A L A S A W P O E E R I I Y A
L A L C E T U L P S E R Y P C E S S A T
L U A J T S R U A R T E A R U N I T I I
E Q V P O N Y E L E T M L O S T T E U O
S D D O P I G A M M D I T F T V I N N N
S E J H S E N B H O T U Y I O A O C G U
S T S D V R W B H T S M Q T M L N Y P N
O I N T E O J W E S Y R D Q E U C G L I
R C F T Y S H U E U I J Z L R E O J B T
C X X Z E I U G B C R V O P R N S I E S
D E S I R E D Q U A L I T Y K M T U F T
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# # # S E E U L A V L A C I R O T S I H
2# # # G U # # I # # # # U # # # # # # T
3# # X N L # R F # E # # S # # # # # N C
4# # I I A T E E # C # # T # # # # E # O
5# # R V V N F T E I # P O # # # M # # N
6# # T A L E E I T F # R M # # E A P # S
7# Y A S A M R M A I # I E B C C C E # E
8G T M T I E R E R R # C R A O U Q R # R
9N I E S T T A V E C # E L S R R U S # V
10I L U O N A L A S A # P O E E R I I # A
11L A L C E T # L P S E R Y P C E S S # T
12L U A # T S # U A R # E A R U N I T # I
13E Q V # O N # E L E # M L O S T T E # O
14S D # # P I # A # M # I T F T V I N # N
15S E # # # E N # # O # U Y I O A O C # U
16S T # # # R # # # T # M # T M L N Y # N
17O I # # E # # # # S # # # # E U C # # I
18R C # T # # # # # U # # # # R E O # # T
19C X X # # # # # # C # # # # # # S # # S
20D E S I R E D Q U A L I T Y # # T # # #
Word X Y Direction
ACQUISITIONCOST  176s
BASEPROFIT  148s
CONSERVATIONUNITS  203s
CORECUSTOMER  157s
COSTSAVINGS  411n
CROSSSELLING  119n
CURRENTVALUE  167s
CUSTOMERLOYALTY  131s
CUSTOMERSACRIFICE  1019n
DESIREDQUALITY  220e
EXCITEDQUALITY  220n
EXTERNALREPLACEMENT  1111ne
HISTORICALVALUE  191w
LAPSERATE  913n
LIFETIMEVALUE  81s
PERSISTENCY  186s
POTENTIALVALUE  514n
PRICEPREMIUM  125s
REFERRAL  73s
REINSTATEMENT  616n
VALUEMATRIX  313n