Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

E H I S T O R I C A L V A L U E A C D M
C O N S E R V A T I O N U N I T S T G T
K Y L C M O W G N Z G T L Y P L R H N W
O G M U U C O S T S A V I N G S E E I Q
T S O C N O I T I S I U Q C A A M D L L
Q P E R S I S T E N C Y A E N E O K L I
Y T L A Y O L R E M O T S U C P T L E D
B L H X H T I F O R P E S A B Y S S S O
E U L A V E M I T E F I L F F N U K S Y
M U I M E R P E C I R P G P X L C E S M
E U L A V L A I T N E T O P F D E E O C
Q N L A R R E F E R A U B M Q W R O R H
E T A R E S P A L U M D M J N F O H C R
E C I F I R C A S R E M O T S U C L F D
E O F A B L N B X I R T A M E U L A V P
J S E P U R E I N S T A T E M E N T Y U
B K E D E X C I T E D Q U A L I T Y E S
B P C T P K P M Q I Z Z S D B O E D A M
T S X P H B H C U R R E N T V A L U E C
D E S I R E D Q U A L I T Y V K W L I U
Brought to you by WordSearchFun.com



Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# H I S T O R I C A L V A L U E # # # #
2C O N S E R V A T I O N U N I T S # G T
3# # # # # # # # # # # # # # # # R # N #
4# # # # # C O S T S A V I N G S E E I #
5T S O C N O I T I S I U Q C A # M # L #
6# P E R S I S T E N C Y # # # E O # L #
7Y T L A Y O L R E M O T S U C # T # E #
8# # # # # T I F O R P E S A B # S # S #
9E U L A V E M I T E F I L # # # U # S #
10M U I M E R P E C I R P # # # # C # S #
11E U L A V L A I T N E T O P # # E # O #
12# # L A R R E F E R # # # # # # R # R #
13E T A R E S P A L # # # # # # # O # C #
14E C I F I R C A S R E M O T S U C # # #
15# # # # # # N # X I R T A M E U L A V #
16# # # # # R E I N S T A T E M E N T # #
17# # # # E X C I T E D Q U A L I T Y # #
18# # # T # # # # # # # # # # # # # # # #
19# # X # # # # C U R R E N T V A L U E #
20D E S I R E D Q U A L I T Y # # # # # #
Word X Y Direction
ACQUISITIONCOST  155w
BASEPROFIT  148w
CONSERVATIONUNITS  12e
CORECUSTOMER  1714n
COSTSAVINGS  64e
CROSSSELLING  1913n
CURRENTVALUE  819e
CUSTOMERLOYALTY  157w
CUSTOMERSACRIFICE  1714w
DESIREDQUALITY  220e
EXCITEDQUALITY  517e
EXTERNALREPLACEMENT  1111ne
HISTORICALVALUE  31e
LAPSERATE  913w
LIFETIMEVALUE  139w
PERSISTENCY  26e
POTENTIALVALUE  1411w
PRICEPREMIUM  1210w
REFERRAL  1012w
REINSTATEMENT  616e
VALUEMATRIX  1915w