Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

V Y C N E T S I S R E P E N F E K R P J
A T L N K Z U D W T F Y U W U W Q E O Z
C T N A Y L U X T Z Q I L L R U G S T A
Q T C E R Q V L G F L D A I E T N F E R
U Q U O M R S H Y V I V V J M N I R N V
I S S L N E E E P Z T M E N O E L P T H
S G T B X S C F P N N D M R T M L R I Y
I N O O I I E A E E J A I C S E E I A T
T I M M U V R R L R G Z T N U T S C L I
I V E W L E R T V P B E E X C A S E V L
O A R X I U T F A A E I F J E T S P A A
N S S C C G R A S M T R I L R S O R L U
C T A L C G B E R M E I L W O N R E U Q
O S C T T T P M C E X U O A C I C M E D
S O R Q O R H Q Q X S Y L N N E P I F E
T C I O O J Y I E V N P F A U R K U C T
W G F F A S Q L A R Y Y A Q V N E M U I
D H I S T O R I C A L V A L U E I T Q C
N T C U S T O M E R L O Y A L T Y T X X
W D E S I R E D Q U A L I T Y K Q J S E
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# Y C N E T S I S R E P E # # E # # P #
2A T L # # # # # # # # # U # U # # # O #
3C # N A # # # # # # # # L L R # G # T #
4Q # C E R # # # # # # # A # E T N # E #
5U # U O M R # # # # # V V # M N I # N #
6I S S # N E E # # # T # E # O E L P T #
7S G T # X S C F # N # # M # T M L R I Y
8I N O # # I E A E # # # I # S E E I A T
9T I M # # # R R L R # # T # U T S C L I
10I V E # # E R T V P B # E # C A S E V L
11O A R # # U T # A A E # F # E T S P A A
12N S S # C # # A S M T R I # R S O R L U
13C T A # # # # E R # E I L # O N R E U Q
14O S C # # # P # # E # U O A C I C M E D
15S O R # # R # # # # S # L N N E # I # E
16T C I # O # # # # # # P # A U R # U # T
17# # F F # # # # # # # # A # V N E M # I
18# H I S T O R I C A L V A L U E I T # C
19# T C U S T O M E R L O Y A L T Y T X X
20# D E S I R E D Q U A L I T Y # # # S E
Word X Y Direction
ACQUISITIONCOST  12s
BASEPROFIT  1011sw
CONSERVATIONUNITS  34se
CORECUSTOMER  1514n
COSTSAVINGS  216n
CROSSSELLING  1714n
CURRENTVALUE  512ne
CUSTOMERLOYALTY  319e
CUSTOMERSACRIFICE  34s
DESIREDQUALITY  320e
EXCITEDQUALITY  2020n
EXTERNALREPLACEMENT  1111nw
HISTORICALVALUE  318e
LAPSERATE  1418nw
LIFETIMEVALUE  1313n
PERSISTENCY  121w
POTENTIALVALUE  191s
PRICEPREMIUM  186s
REFERRAL  109nw
REINSTATEMENT  1616n
VALUEMATRIX  1517nw