Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

T O P O T E N T I A L V A L U E M Y S M
W P U M Q G C W B L C O D R Q B T W V T
B V S D K Y U T Z A F K F E E L U S N A
A C O R E C U S T O M E R U A G T E Y C
E U L A V E M I T E F I L Y N I M C U Q
L S A Q E G C S P G K A O I N E N R L U
T T P U F U R M S X V L L U C E R P S I
I O S L H K F U L L R L N A T E C W G S
F M E U U D X A A E E O L S N V W T N I
O E R B I J R C M S I P I T K D X S I T
R R A S G R I O S T E S V I S A I D V I
P S T P E R T S A R R A R R X R M W A O
E A E F O S O V L E L C Y M D B C C S N
S C E T U R R A P U B B N K T H X R T C
A R S C C E N P E F F G K A C L W V S O
B I I E S R E I N S T A T E M E N T O S
H F N N E X C I T E D Q U A L I T Y C T
E I O T Y C W R C V A L U E M A T R I X
I C X M R M U I M E R P E C I R P L W U
D E S I R E D Q U A L I T Y Z Z Y G A U
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# # P O T E N T I A L V A L U E # Y # #
2# # # # # # # # # # # # # # # # T # # T
3# # # # # # # # # # # # # # E L # S N A
4# C O R E C U S T O M E R U A G T E Y C
5E U L A V E M I T E F I L Y N I M C U Q
6# S A # # # # # # # # A O I N E N R # U
7T T P # # # # # # # V L L U C E R # S I
8I O S # # # # # L L R L N A T E # # G S
9F M E # # # # A A E E O L S N # # # N I
10O E R # # # R C M S I P I T # # # # I T
11R R A # # R I O S T E S V # # # # # V I
12P S T # E R T S A R R A # # # # # # A O
13E A E F O S O V L E L # # # # # # # S N
14S C E T U R R A P U # # # # # # # # T C
15A R S C C E N # E # # # # # # # # # S O
16B I # # S R E I N S T A T E M E N T O S
17H F # N E X C I T E D Q U A L I T Y C T
18# I O T # # # # # V A L U E M A T R I X
19# C X # # M U I M E R P E C I R P # # #
20D E S I R E D Q U A L I T Y # # # # # #
Word X Y Direction
ACQUISITIONCOST  203s
BASEPROFIT  115n
CONSERVATIONUNITS  219ne
CORECUSTOMER  24e
COSTSAVINGS  1917n
CROSSSELLING  515ne
CURRENTVALUE  204sw
CUSTOMERLOYALTY  415ne
CUSTOMERSACRIFICE  24s
DESIREDQUALITY  220e
EXCITEDQUALITY  517e
EXTERNALREPLACEMENT  1111ne
HISTORICALVALUE  216ne
LAPSERATE  35s
LIFETIMEVALUE  135w
PERSISTENCY  914ne
POTENTIALVALUE  31e
PRICEPREMIUM  1719w
REFERRAL  215ne
REINSTATEMENT  616e
VALUEMATRIX  1018e