Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

M Q E C T D P W E U E N D M U X L J Y B
M W T O X R O S U G R Y J A Y W D B A T
P L V R I D T G L E Y S R A K K U S N C
R F Y E R T E N A U Z R Y S L J E E O U
I C C C T N N I V L W I E S E P M N E S
C S N U A E T V E A R X V L R E S X U T
E Y E S M M I A M V V E A O C E S R L O
P T T T E E A S I L K K F A R A G A A M
R I S O U T L T T A O I L V E H P V V E
E L I M L A V S E C T P A L F S I L T R
M A S E A T A O F I E T K S E P X Y N S
I U R R V S L C I R I Y R R R R E K E A
U Q E P I N U K L O H A A G R G O L R C
M D P O Y I E A N T T T J L A X G F R R
Z E M O H E N U O S E M V S L U W R U I
Z T C B D R N G N I L L E S S S O R C F
H I T Y E I J L D H L Q D J Q N G B Y I
H C Z T T Y T L A Y O L R E M O T S U C
V X X S T S O C N O I T I S I U Q C A E
D E S I R E D Q U A L I T Y Q S B N G G
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# # # C # # P # E # # # # # # # # # # B
2# # # O X # O S U # # # # # # # # # A T
3P # # R I # T G L E # # # # # # # S N C
4R # Y E R T E N A U # # # # # # E E O U
5I # C C T N N I V L # # # # # P M N E S
6C # N U A E T V E A # # # # R E S # U T
7E Y E S M M I A M V # # # O C E # # L O
8P T T T E E A S I L # # F A R # # A A M
9R I S O U T L T T A # I L V E # P # V E
10E L I M L A V S E C T P A # F S # # T R
11M A S E A T A O F I E T # # E # # # N S
12I U R R V S L C I R I # # R R # # # E A
13U Q E # # N U # L O # # A # R # # # R C
14M D P # # I E A N T # T # # A # # # R R
15# E # # # E N U # S E # # # L # # # U I
16# T # # # R N G N I L L E S S S O R C F
17# I # # E I # # # H # # # # # # # # # I
18# C # T T Y T L A Y O L R E M O T S U C
19# X X S T S O C N O I T I S I U Q C A E
20D E S I R E D Q U A L I T Y # # # # # #
Word X Y Direction
ACQUISITIONCOST  1919w
BASEPROFIT  192sw
CONSERVATIONUNITS  203sw
CORECUSTOMER  41s
COSTSAVINGS  812n
CROSSSELLING  1916w
CURRENTVALUE  1916n
CUSTOMERLOYALTY  2018w
CUSTOMERSACRIFICE  203s
DESIREDQUALITY  220e
EXCITEDQUALITY  220n
EXTERNALREPLACEMENT  1111ne
HISTORICALVALUE  1016n
LAPSERATE  197sw
LIFETIMEVALUE  913n
PERSISTENCY  314n
POTENTIALVALUE  71s
PRICEPREMIUM  13s
REFERRAL  158s
REINSTATEMENT  616n
VALUEMATRIX  512n