Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

C G T T S O C N O I T I S I U Q C A O D
R T K S S H Y T I L A U Q D E T I C X E
L E C I F I R C A S R E M O T S U C X S
I Z U P Q S O V U K D R Y L E R O T W I
F S S Q W T M P F S X B V T R N E C C R
E U T P R O S Z G Z P V I E S R E O C E
T H O E G R G V O A X F N E N E U R J D
I G M R B I K T E T O T R A J I L E X Q
M J E S X C L M E R V V L S B N A C I U
E Q R I X A S P P A A R A G H S V U R A
V S L S T L V E L T E E P N N T L S T L
A I O T L V S U I P Z F S I M A A T A I
L B Y E N A E O L J Y E E V D T I O M T
U H A N B L N A E M M R R A N E T M E Y
E G L C K U C Z O Q K R A S F M N E U M
V D T Y N E X F A X Q A T T A E E R L G
R M Y I M R H B D P A L E S Z N T G A W
O Q T E F M I U X H H L U O I T O O V Z
B S N T J M U I M E R P E C I R P Y W N
R T U C F G N I L L E S S S O R C J H F
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# # # T S O C N O I T I S I U Q C A # D
2# # # # # H Y T I L A U Q D E T I C X E
3L E C I F I R C A S R E M O T S U C X S
4I # U # # S # # # # # # # # # R O T # I
5F # S # # T # # # # # # # T R N E C # R
6E # T P # O # # # # # # I E S R E O # E
7T # O E # R # # # # # F N E N E U R # D
8I # M R # I # # # # O T R A # I L E X Q
9M # E S # C # # # R V V L S # N A C I U
10E # R I # A # # P A A R A G # S V U R A
11V # L S # L # E L T E E P N # T L S T L
12A # O T # V S U I P # F S I # A A T A I
13L # Y E # A E O L # # E E V # T I O M T
14U # A N B L N A # # # R R A # E T M E Y
15E # L C # U C # # # # R A S # M N E U #
16# # T Y N E # # # # # A T T # E E R L #
17# # Y I M # # # # # # L E S # N T # A #
18# # T E # # # # # # # # # O # T O # V #
19# S N # # M U I M E R P E C I R P # # #
20# T # # # G N I L L E S S S O R C # # #
Word X Y Direction
ACQUISITIONCOST  181w
BASEPROFIT  613ne
CONSERVATIONUNITS  183sw
CORECUSTOMER  185s
COSTSAVINGS  1419n
CROSSSELLING  1720w
CURRENTVALUE  182sw
CUSTOMERLOYALTY  33s
CUSTOMERSACRIFICE  183w
DESIREDQUALITY  202s
EXCITEDQUALITY  202w
EXTERNALREPLACEMENT  1111sw
HISTORICALVALUE  63s
LAPSERATE  139s
LIFETIMEVALUE  13s
PERSISTENCY  46s
POTENTIALVALUE  1719n
PRICEPREMIUM  1719w
REFERRAL  1210s
REINSTATEMENT  166s
VALUEMATRIX  1918n