Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

Y F V V E U L A V L A I T N E T O P V Z
T S T I N U N O I T A V R E S N O C J E
I R Y B Y R V H L A P S E R A T E G X T
L E R T V P E R S I S T E N C Y B T S S
A M V D L I F E T I M E V A L U E W R O
U O A W B A S E P R O F I T S R O M E C
Q T L E H Y Y X Q B U C B S N E U U I N
D S U I F A A O J B O A D A M F Y I N O
E U E S M M W Q L S E L L Q W E Q M S I
T C M X E L W S T R B R I P S R D E T T
I E A G G R A S R L E C U M H R S R A I
C R T U C P A Y N P Q M J L E A C P T S
X O R J I V L E L M O Q O M A L A E E I
E C I F I R C A S R E M O T S U C C M U
W Q X N V S C S B X C V P Q S F U I E Q
C Z G G U E E Y R V N I U Q Q U I R N C
E S I H M E U L A V T N E R R U C P T A
T R D E S I R E D Q U A L I T Y Q B Z K
U P N O I I O C R O S S S E L L I N G B
H T E U L A V L A C I R O T S I H G O W
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1Y # # # E U L A V L A I T N E T O P # #
2T S T I N U N O I T A V R E S N O C # E
3I R Y # # # # # L A P S E R A T E # X T
4L E # T # P E R S I S T E N C Y # T # S
5A M V # L I F E T I M E V A L U E # R O
6U O A # B A S E P R O F I T # R # M E C
7Q T L # # # Y # # # # C # # N E # U I N
8D S U # # # # O # # O # # A # F # I N O
9E U E # # # # # L S # # L # # E # M S I
10T C M # # # # # T R # R # # # R # E T T
11I E A # # # # S # # E # # # # R # R A I
12C R T # # # A # # P # M # # # A # P T S
13X O R # # V # # L # # # O # # L # E E I
14E C I F I R C A S R E M O T S U C C M U
15# # X N # # C # # # # # # # S # # I E Q
16# # G # # E # # # # # # # # # U # R N C
17# S # # M E U L A V T N E R R U C P T A
18# # D E S I R E D Q U A L I T Y # # # #
19# # N # # # # C R O S S S E L L I N G #
20# T E U L A V L A C I R O T S I H # # #
Word X Y Direction
ACQUISITIONCOST  2017n
BASEPROFIT  66e
CONSERVATIONUNITS  182w
CORECUSTOMER  214n
COSTSAVINGS  127sw
CROSSSELLING  819e
CURRENTVALUE  1717w
CUSTOMERLOYALTY  1717nw
CUSTOMERSACRIFICE  1714w
DESIREDQUALITY  418e
EXCITEDQUALITY  114n
EXTERNALREPLACEMENT  1111sw
HISTORICALVALUE  1620w
LAPSERATE  93e
LIFETIMEVALUE  55e
PERSISTENCY  64e
POTENTIALVALUE  181w
PRICEPREMIUM  1817n
REFERRAL  166s
REINSTATEMENT  195s
VALUEMATRIX  35s