Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

D U G S O B F C Y J X U T Z L X F U C D
R P E U T D A U U I E O Z M A M D E V E
A O J C Y I Y S B R H T D W U Y U U X S
C T L O U H N R E O R M A I X L M T F I
Q E I R U S K U N P L E M R A U E C Y R
U N F E V I T X N I R E N V E R S C T E
I T E C J A W O B O R O L T N S N P G D
S I T U O T L M M P I A F A V E P Z N Q
I A I S R S X U E E C T L I T A E A I U
T L M T B U T C E I R R A S T M L S L A
I V E O O H I S R M E S I V C H C U L L
O A V M L R P O A P A S A B R X J A E I
N L A E P S T N L V R T V C C E R O S T
C U L R J S D A L E I Q R I R R S P S Y
O E U B I Q C O P H V N T I E I L N S I
S J E H A E W O J X K X G F X K F V O K
T P T W M H V H G D Y B E S R T G I R C
I I E E Y T L A Y O L R E M O T S U C L
D Z N U R V Y T I L A U Q D E T I C X E
E T Z O G Z Y T N E M E T A T S N I E R
Brought to you by WordSearchFun.com



Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# # # S # B # C # # # # # # # # # # # D
2# P # # T # A # U # E # # # # M # E # E
3A O # C # I # S # R # T # # U # U # X S
4C T L O U # N # E # R # A I # L # T # I
5Q E I R # S # U # P # E M R A # E # Y R
6U N F E V # T # N # R E N V E R # C # E
7I T E C # A # O # O R O L T N S N # G D
8S I T U O # L # M P I A F A V E P # N Q
9I A I S # S # U E E C T L I T A # A I U
10T L M T # # T C E I R R A S T # L # L A
11I V E O # # I S R M E S I V # # # U L L
12O A V M # R # O A P A S A # R # # A E I
13N L A E P # T # L V R T # C # E R # S T
14C U L R # S # A # E I # R # R R S # S Y
15O E U # I # C # P # # N # I E I # N S #
16S # E H # E # # # # # # G F X # F # O #
17T # # # M # # # # # # # E S # # # I R C
18# # # E Y T L A Y O L R E M O T S U C #
19# # N # # # Y T I L A U Q D E T I C X E
20# T # # # # # T N E M E T A T S N I E R
Word X Y Direction
ACQUISITIONCOST  13s
BASEPROFIT  72se
CONSERVATIONUNITS  2017nw
CORECUSTOMER  43s
COSTSAVINGS  47se
CROSSSELLING  1918n
CURRENTVALUE  81se
CUSTOMERLOYALTY  1918w
CUSTOMERSACRIFICE  43se
DESIREDQUALITY  202s
EXCITEDQUALITY  2019w
EXTERNALREPLACEMENT  1111sw
HISTORICALVALUE  515ne
LAPSERATE  1910nw
LIFETIMEVALUE  34s
PERSISTENCY  915ne
POTENTIALVALUE  22s
PRICEPREMIUM  513ne
REFERRAL  1218ne
REINSTATEMENT  2020w
VALUEMATRIX  56se