Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

H D L C O N S E R V A T I O N U N I T S
Z E E U L A V E M I T E F I L M E R H N
C S X S U R I T Y X Y E J L R U S K X Y
P I V T N S E T A R E S P A L E X L F T
O R A O E X C I T E D Q U A L I T Y X L
T E L M S R A U G X J O V H A Z H V A A
E D U E G E N I R Z W L X O M O Y C M Y
N Q E R N I V A M R A J V H Z D Q Y U O
T U M S I N J J L C E Y A F J U X I I L
I A A A V S B R I R L N O P I B L V M R
A L T C A T L R Y I E K T S J A M W E E
L I R R S A O N R Q Y P I V R P I X R M
V T I I T T B Y H H Y T L R A N R N P O
A Y X F S E J W P O I M E A G L P U E T
L A K I O M Y K N O E F F S C C U B C S
U M H C C E B W N O E U Y I W E K E I U
E A K E C N H C O R E C U S T O M E R C
P Z M Z T T O D Y C N E T S I S R E P H
C E E Y E S G N I L L E S S S O R C N Z
O S M K T M G R K O B A S E P R O F I T
Brought to you by WordSearchFun.com



Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# D # C O N S E R V A T I O N U N I T S
2# E E U L A V E M I T E F I L # E # # #
3# S X S # # # # # # # # # # # U # # # Y
4P I V T # # E T A R E S P A L # # # # T
5O R A O E X C I T E D Q U A L I T Y # L
6T E L M S R # U # # # # V # # # # # A A
7E D U E G E N # R # # L # # # # # C M Y
8N Q E R N I # A # R A # # # # # Q # U O
9T U M S I N # # L C E # # # # U # # I L
10I A A A V S # # I R # N # # I # L # M R
11A L T C A T # R # # E # T S # A # # E E
12L I R R S A O # # # # P I V R # # # R M
13V T I I T T # # # # # T L R A # # # P O
14A Y X F S E # # # # I # E A # L # # E T
15L # # I O M # # # O # F # # C # U # C S
16U # H C C E # # N # E # # # # E # E I U
17E # # E # N # C O R E C U S T O M E R C
18# # # # # T O # Y C N E T S I S R E P #
19# # # # # S G N I L L E S S S O R C N #
20# # # # T # # # # # B A S E P R O F I T
Word X Y Direction
ACQUISITIONCOST  196sw
BASEPROFIT  1220e
CONSERVATIONUNITS  41e
CORECUSTOMER  817e
COSTSAVINGS  516n
CROSSSELLING  1819w
CURRENTVALUE  75se
CUSTOMERLOYALTY  2017n
CUSTOMERSACRIFICE  41s
DESIREDQUALITY  22s
EXCITEDQUALITY  55e
EXTERNALREPLACEMENT  1111se
HISTORICALVALUE  415ne
LAPSERATE  154w
LIFETIMEVALUE  152w
PERSISTENCY  1918w
POTENTIALVALUE  14s
PRICEPREMIUM  1918n
REFERRAL  1017ne
REINSTATEMENT  66s
VALUEMATRIX  34s