Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

S C C O N S E R V A T I O N U N I T S D
R V J S B L Y T I L A U Q D E T I C X E
V S C U R R E N T V A L U E X C K E X S
D T G N I L L E S S S O R C N H U T A I
C U S T O M E R S A C R I F I C E L C R
U A P S W E T W X M M M F S L R J C Q E
S S E F W D A G Q H D G T I N E O S U D
T G R W H W R M K K E O F A L I U L I Q
O N S P M T E T U F R E L T P N T A S U
M I I Q C E S Q H I T R O R R S I R I A
E V S U A B P K C I E Q I B O T F R T L
R A T E E H A A M P K C I H P A O E I I
L S E T W T L E L N E V H V Y T R F O T
O T N X A V V A W P J L G U O E P E N Y
Y S C K A A C O R E C U S T O M E R C Y
A O Y L L E U E O W Y L P J R E S G O L
L C U U M Z M Q E Y X F O V W N A Z S T
T E E E V I V J Z P W E K A M T B Z T B
Y E N S U V A L U E M A T R I X A O U R
L T Y M E U L A V L A I T N E T O P G Q
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# # C O N S E R V A T I O N U N I T S D
2# # # # # # Y T I L A U Q D E T I C X E
3# # C U R R E N T V A L U E # # # # X S
4# # G N I L L E S S S O R C # H # T A I
5C U S T O M E R S A C R I F I C E # C R
6U # P # # # T # # # # # # S L R # # Q E
7S S E # # # A # # # # # T I N E # # U D
8T G R # # # R # # # # O F A # I # L I Q
9O N S # # # E # # # R E L # P N T A S U
10M I I # # # S # # I T R # R # S I R I A
11E V S # # # P # C I E # I # # T F R T L
12R A T # # # A A M P # C # # # A O E I I
13L S E # # # L E L # E # # # # T R F O T
14O T N # # V V A # P # # # # # E P E N Y
15Y S C # A A C O R E C U S T O M E R C #
16A O Y L L E # E # # # # # # # E S # O #
17L C U U M # M # # # # # # # # N A # S #
18T E E E # I # # # # # # # # # T B # T #
19Y # N # U V A L U E M A T R I X # # # #
20# T # M E U L A V L A I T N E T O P # #
Word X Y Direction
ACQUISITIONCOST  194s
BASEPROFIT  1717n
CONSERVATIONUNITS  31e
CORECUSTOMER  715e
COSTSAVINGS  217n
CROSSSELLING  144w
CURRENTVALUE  33e
CUSTOMERLOYALTY  15s
CUSTOMERSACRIFICE  15e
DESIREDQUALITY  202s
EXCITEDQUALITY  202w
EXTERNALREPLACEMENT  1111sw
HISTORICALVALUE  155sw
LAPSERATE  713n
LIFETIMEVALUE  156sw
PERSISTENCY  36s
POTENTIALVALUE  1820w
PRICEPREMIUM  159sw
REFERRAL  1815n
REINSTATEMENT  166s
VALUEMATRIX  619e