Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

X S T I N U N O I T A V R E S N O C H E
D E S I R E D Q U A L I T Y P E U U I U
H X X Y E Q C K G P N F H E M S O S S L
H C C T F R L O J H P E R L T A V T T A
U I R T E C A T S A E S H O I A O O O V
T T E I R R H M G T I T M V L Z R M R L
S E M F R M N P U S S E A U J E A E I A
O D O O A Q I A T I R A E R U D I R C I
C Q T R L I E E L S M M V L E N N L A T
N U S P G C N U A R A E A I S S Y O L N
O A U E X C L C L T E V R T N L P Y V E
I L C S Y E R U R A E P A P G G I A A T
T I E A M I V I H M V T L M E P S L L O
I T R B F H X B I E E T Z A X C N T U P
S Y O I U S X T E M Q G N E C N I Y E P
I P C O T J E B E G P P Q E Q E A R Z Q
U E E U W F R N T F C Y Y T R K M U P W
Q C X J I Z T L H R S H B O G R F E G I
C E U L O S J K W W Y Q H X C G U L N D
A O Y E Z L G N I L L E S S S O R C R T
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# S T I N U N O I T A V R E S N O C H E
2D E S I R E D Q U A L I T Y P # U U I U
3# X X # E # C # # # # # # E # S # S S L
4# C # T F # # O # # # # R # T # V T T A
5# I R T E # # # S # E S # O # A # O O V
6T T E I R R # M # T I T M # L # # M R L
7S E M F R # N # U S S E A U # E # E I A
8O D O O A # # A T I R A E R U # I R C I
9C Q T R L # E E L S M M V L E N # L A T
10N U S P # # N U A R A E A I S S # O L N
11O A U E # C # C L T E V R T N # P Y V E
12I L C S Y # R # R A E P A P # G # A A T
13T I E A # I # I # M V T L # E # S L L O
14I T R B F # X # I # E T # A # C # T U P
15S Y O I # # # T # M # # N # C # I Y E #
16I # C # # # E # E # # # # E # E # R # #
17U E # # # F # N # # # # # # R # M # P #
18Q # # # I # T # # # # # # # # R # E # #
19C # # L # # # # # # # # # # # # U # N #
20A # # # # # G N I L L E S S S O R C # T
Word X Y Direction
ACQUISITIONCOST  120n
BASEPROFIT  413n
CONSERVATIONUNITS  181w
CORECUSTOMER  316n
COSTSAVINGS  73se
CROSSSELLING  1820w
CURRENTVALUE  1820nw
CUSTOMERLOYALTY  181s
CUSTOMERSACRIFICE  181sw
DESIREDQUALITY  22e
EXCITEDQUALITY  22s
EXTERNALREPLACEMENT  1111se
HISTORICALVALUE  192s
LAPSERATE  1913nw
LIFETIMEVALUE  419ne
PERSISTENCY  152sw
POTENTIALVALUE  2014n
PRICEPREMIUM  1917nw
REFERRAL  52s
REINSTATEMENT  196sw
VALUEMATRIX  174sw