Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

K O A S W V F L I F E T I M E V A L U E
L S T I N U N O I T A V R E S N O C G T
C O S T S A V I N G S E O A Q P R O N I
E L P N Q Y T I L A U Q D E R I S E D Z
Z C R O S S S E L L I N G X E E M L B H
W H I S T O R I C A L V A L U E J H M T
P Y C F C E F E K O I A E O C V X D S O
E T E J I E N G I L R U P A X V L O Q B
R I P K S R H T U N L E L S X H C U A U
S L R M I I C O I A S P C I E N X S N W
I A E X M Z G A V A E T R U O R E V B X
S U M Y D H O T S R L T A I S P A D X E
T Q I Y C P N W L R A V T T R T L T O Q
E D U S U E V A N M E I A O E A O E E Q
N E M G R G N X E Q S M F L R M D M R L
C T B R V R O U X I S I O R U M E C E L
Y I U R E D L U U M T D E T V E R N E R
O C R T E A Z Q X Q I F B V S X Q U T P
F X X N V Z C X D P E J H R V U A K Q C
V E Y T L A Y O L R E M O T S U C C O W
Brought to you by WordSearchFun.com



Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# # # # # # # L I F E T I M E V A L U E
2# S T I N U N O I T A V R E S N O C # T
3C O S T S A V I N G S # # # # # # # N #
4E # P # # Y T I L A U Q D E R I S E D #
5# C R O S S S E L L I N G # # # M # # #
6# H I S T O R I C A L V A L U E # # # T
7P Y C F # E # E # O # A E # C # # # S #
8E T E # I # N # I # R U P A # # # O # B
9R I P # # R # T # N L E L S X # C # A #
10S L R # # # C # I A S P C I E N # S # #
11I A E # # # # A V A E T R U O R E # # #
12S U M # # # # T S R L T A I S P A # # #
13T Q I # # # N # L R A V T T R T L T # #
14E D U # # E # A # M E I A O E A O # E #
15N E M # R # N # E # S M F L R M # M # #
16C T # R # R # U # I # I O R U # E # E #
17Y I U # E # L # U # T # E T # E # N # R
18# C # T # A # Q # # # F # # S # # # T #
19# X X # V # C # # # E # # # # U # # # #
20# E Y T L A Y O L R E M O T S U C # # #
Word X Y Direction
ACQUISITIONCOST  620ne
BASEPROFIT  199sw
CONSERVATIONUNITS  182w
CORECUSTOMER  96se
COSTSAVINGS  13e
CROSSSELLING  25e
CURRENTVALUE  218ne
CUSTOMERLOYALTY  1720w
CUSTOMERSACRIFICE  1720nw
DESIREDQUALITY  184w
EXCITEDQUALITY  220n
EXTERNALREPLACEMENT  1111ne
HISTORICALVALUE  36e
LAPSERATE  116se
LIFETIMEVALUE  81e
PERSISTENCY  17s
POTENTIALVALUE  34se
PRICEPREMIUM  34s
REFERRAL  1020ne
REINSTATEMENT  76se
VALUEMATRIX  519ne