Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

O D J L A R R E F E R G E M P H H S E W
E T E Z J Q K V J W S D U U E V G G U W
G C N S B E F D V V J E L I R A S N L I
W U I E I O Z K E W A T A M S T P I A Q
V S E F M R F O Y P K A V E I N O V V W
R T U Q I E E E U Q R R E R S E T A T W
E O L B V R C D V O I E M P T M E S N Y
M M A B A W C A Q M Z S I E E E N T E T
O E V C L S H A L U N P T C N T T S R I
T R L E U Z E V S P A A E I C A I O R L
S L A B E Y N P O R E L F R Y T A C U A
U O C S M D O W R H E R I P R S L G C U
C Y I G A H V D I O D M L T N N V Y G Q
E A R R T J Z G Y U F V O A Y I A P I D
R L O Z R R S C I L C I S T N E L P B E
O T T W I F F W E A S L T S S R U I E T
C Y S F X P L X Z Z U V Q L S U E J W I
S T I N U N O I T A V R E S N O C T Y C
A R H W D B G N I L L E S S S O R C X X
M P I A C Q U I S I T I O N C O S T O E
Brought to you by WordSearchFun.com



Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# D # L A R R E F E R # E M P # # S E #
2E T E # # # # # # # # # U U E # # G U #
3# C N S # # # # # # # E L I R # # N L #
4# U I E I # # # # # # T A M S T P I A #
5# S E F M R # # # # # A V E I N O V V #
6R T U # I E E # # # # R E R S E T A T #
7E O L B V R C D # # # E M P T M E S N Y
8M M A # A # C A Q # # S I E E E N T E T
9O E V # L S # A L U # P T C N T T S R I
10T R L # U # E # S P A A E I C A I O R L
11S L A # E # # P # R E L F R Y T A C U A
12U O C # M # # # R # E R I P # S L # C U
13C Y I # A # # # # O # M L T # N V # # Q
14E A R # T # # # # # F # O A Y I A # # D
15R L O # R # # # # # # I # T N E L # # E
16O T T # I # # # # # # # T # S R U # # T
17C Y S # X # # # # # # # # # # U E # # I
18S T I N U N O I T A V R E S N O C T # C
19# # H # # # G N I L L E S S S O R C X X
20# # # A C Q U I S I T I O N C O S T # E
Word X Y Direction
ACQUISITIONCOST  420e
BASEPROFIT  58se
CONSERVATIONUNITS  1718w
CORECUSTOMER  117n
COSTSAVINGS  1811n
CROSSSELLING  1819w
CURRENTVALUE  1912n
CUSTOMERLOYALTY  23s
CUSTOMERSACRIFICE  1718nw
DESIREDQUALITY  12se
EXCITEDQUALITY  2020n
EXTERNALREPLACEMENT  1111nw
HISTORICALVALUE  318n
LAPSERATE  1211n
LIFETIMEVALUE  1313n
PERSISTENCY  151s
POTENTIALVALUE  174s
PRICEPREMIUM  1412n
REFERRAL  111w
REINSTATEMENT  1616n
VALUEMATRIX  57s