Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

M O J L A B Y B E J K Y E E M F O U Q Y
W B P I E U C H U G X T T C A Y U U B T
L B R E A P O S L N D T A I S R G O N L
O R I U F T N G A I I S R F H S I E F A
C N C L Y N S N V L V Z E I J P M U A Y
U T E A T E E I E L X R S R G E A R C O
C Y P V I M R V M E T B P C C R B E Q L
U T R L L E V A I S C T A A O S G F U R
R I E A A T A S T S M B L S R I X E I E
R L M I U A T T E S I P X R E S W R S M
E A I T Q T I S F O E P I E C T A R I O
N U U N D S O O I R W X R M U E X A T T
T Q M E E N N C L C A X T O S N O L I S
V D P T R I U A T P C B A T T C B Q O U
A E D O I E N C B A G N M S O Y Z S N C
L T E P S R I U R U C U E U M W R W C I
U I E A E D T V I Z Y H U C E J R X O G
E C I T D L S R U A M Z L B R Q R W S H
D X X F T I F O R P E S A B Y P N O T V
H E H I S T O R I C A L V A L U E X O U
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# # # # # # # # E # # # E E # # # # # Y
2# # P # # # C # U G # # T C # # # # # T
3# # R E # # O S L N # # A I # # # # N L
4# # I U # T N G A I # # R F # # # E # A
5# # C L Y N S N V L # # E I # P M # A Y
6# # E A T E E I E L # # S R # E # R C O
7C Y P V I M R V M E # # P C C R # E Q L
8U T R L L E V A I S # # A A O S # F U R
9R I E A A T A S T S # # L S R I # E I E
10R L M I U A T T E S # P X R E S # R S M
11E A I T Q T I S F O E # I E C T # R I O
12N U U N D S O O I R # # R M U E # A T T
13T Q M E E N N C L C # # T O S N # L I S
14V D # T R I U A # # # # A T T C # # O U
15A E # O I E N # # # # # M S O Y # # N C
16L T # P S R I # # # # # E U M # # # C #
17U I # # E # T # # # # # U C E # # # O #
18E C # T D # S # # # # # L # R # # # S #
19# X X # T I F O R P E S A B # # # # T #
20# E H I S T O R I C A L V A L U E # # #
Word X Y Direction
ACQUISITIONCOST  195s
BASEPROFIT  1319w
CONSERVATIONUNITS  72s
CORECUSTOMER  157s
COSTSAVINGS  813n
CROSSSELLING  1013n
CURRENTVALUE  17s
CUSTOMERLOYALTY  2015n
CUSTOMERSACRIFICE  1417n
DESIREDQUALITY  517n
EXCITEDQUALITY  220n
EXTERNALREPLACEMENT  1111ne
HISTORICALVALUE  420e
LAPSERATE  139n
LIFETIMEVALUE  913n
PERSISTENCY  165s
POTENTIALVALUE  416n
PRICEPREMIUM  32s
REFERRAL  186s
REINSTATEMENT  616n
VALUEMATRIX  1320n