Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

J P C O N S E R V A T I O N U N I T S Q
K E U L A V L A I T N E T O P E Y O M T
M C S A X Z S P C Z L B R R U T V D N E
U O T P S Q V Y L X H O I L L Y Q E Z N
O S O S E D X R R L E C A A T X M S E I
V T M E H O N O A J E V Y I I E A I U D
E S E R S Q K R Y P L O L R C C X R L C
C A R A Q C R O R A L A T A Q Q E E A U
O V S T D E G E C R U A L U S I B D V R
R I A E F B M I E Q M P I N N A C Q E R
E N C E K I R M D E E S S S S A R U M E
C G R M U O O E U R I Y T E Q S Q A I N
U S I M T T T L L T J A P F U S B L T T
S I F S S I A A I N T R S X M R Z I E V
T R I U C V N O D E O W K C L W O T F A
O H C X O R N Q M F D J X Y T D M Y I L
M I E G E C L E I M Y N B X Y J E O L U
E M Y T O S N T J G R G Z N C R T H R E
R P X S N T W P G N I L L E S S S O R C
K E T G Y C N E T S I S R E P V G A W Y
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# # C O N S E R V A T I O N U N I T S #
2# E U L A V L A I T N E T O P E Y # # T
3# C S A # # # # # # # # # R U T # D N #
4# O T P # # # # # # # # I L L Y # E # #
5# S O S # # # # # L # C A A T X M S E #
6# T M E # # # # A # E V Y I I E A I U #
7# S E R # # # R # P L O L R C C # R L C
8C A R A # # R # R A L A T A Q # E E A U
9O V S T # E # E C R U A L U # I B D V R
10R I A E F # M I E Q M P I # N A # Q E R
11E N C E # I R M D E E S # S S # # U M E
12C G R # U O O E U R I # T E # # # A I N
13U S I M T T T L L T # A P # # # # L T T
14S # F S S I A A I # T R # # # # # I E V
15T # I U C V N O # E O # # # # # # T F A
16O H C X # R N # M F # # # # # # # Y I L
17M # E # E C # E I # # # # # # # # # L U
18E # # T O # N T # # # # # # # # # # # E
19R # X S # T # # G N I L L E S S S O R C
20# E T # Y C N E T S I S R E P # # # # #
Word X Y Direction
ACQUISITIONCOST  176sw
BASEPROFIT  1610sw
CONSERVATIONUNITS  31e
CORECUSTOMER  18s
COSTSAVINGS  23s
CROSSSELLING  2019w
CURRENTVALUE  207s
CUSTOMERLOYALTY  316ne
CUSTOMERSACRIFICE  31s
DESIREDQUALITY  184s
EXCITEDQUALITY  317ne
EXTERNALREPLACEMENT  1111ne
HISTORICALVALUE  315ne
LAPSERATE  42s
LIFETIMEVALUE  1917n
PERSISTENCY  1520w
POTENTIALVALUE  152w
PRICEPREMIUM  152sw
REFERRAL  312ne
REINSTATEMENT  187sw
VALUEMATRIX  615ne