Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

F V T D D F T H E Z E C E V F N S G T O
E T I U S R Z A T E U O U A Q A M N S F
U T N X L P U O A O L R L L U J P I O M
L B C E K V J L R B A E A U S T R L C F
A A U O M T C Q E H V C V E G N I L N K
V S S T N E J C S Y L U E M N E C E O R
T E T C Z S C O P N A S M A I M E S I Y
N P O A E L E A A X I T I T V E P S T T
E R M Y X G S R L J T O T R A T R S I I
R O E D N V V W V P N M E I S A E O S L
R F R T O A G V L A E E F X T T M R I A
U I S N H B L M J U T R I D S S I C U U
C T A M Y M H P B H O I L Y O N U H Q Q
P F C P P T U T H C P F O A C I M D C D
Q B R E F E R R A L N C F N N E M R A E
B T I P E R S I S T E N C Y U R E Z V T
S X F C X Q H C Z I V D C I Y N E X Y I
Z H I S T O R I C A L V A L U E I T M C
H B C U S T O M E R L O Y A L T Y T X X
L D E S I R E D Q U A L I T Y K T O S E
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# # # # # # # # E # E C E V # # # G T #
2E T # # # # # # T # U O U A # # # N S #
3U # N # # # # # A # L R L L # # P I O #
4L B C E # # # # R # A E A U S T R L C #
5A A U O M # # # E # V C V E G N I L N #
6V S S # N E # # S # L U E M N E C E O #
7T E T # # S C # P # A S M A I M E S I Y
8N P O # # # E A A # I T I T V E P S T T
9E R M # # # # R L # T O T R A T R S I I
10R O E # # # # # V P N M E I S A E O S L
11R F R # # # # # # A E E F X T T M R I A
12U I S # # # # # # # T R I # S S I C U U
13C T A # # # # # # # O I L # O N U # Q Q
14# # C # # # # # # # P # O A C I M # C D
15# # R E F E R R A L # # # N N E # # A E
16# # I P E R S I S T E N C Y U R # # # T
17# # F # # # # # # # # # # # # N E # # I
18# H I S T O R I C A L V A L U E I T # C
19# # C U S T O M E R L O Y A L T Y T X X
20# D E S I R E D Q U A L I T Y # # # S E
Word X Y Direction
ACQUISITIONCOST  1915n
BASEPROFIT  25s
CONSERVATIONUNITS  34se
CORECUSTOMER  121s
COSTSAVINGS  1514n
CROSSSELLING  1812n
CURRENTVALUE  113n
CUSTOMERLOYALTY  319e
CUSTOMERSACRIFICE  34s
DESIREDQUALITY  320e
EXCITEDQUALITY  2020n
EXTERNALREPLACEMENT  1111nw
HISTORICALVALUE  318e
LAPSERATE  99n
LIFETIMEVALUE  1313n
PERSISTENCY  416e
POTENTIALVALUE  1114n
PRICEPREMIUM  173s
REFERRAL  315e
REINSTATEMENT  1616n
VALUEMATRIX  141s