Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

E X C I T E D Q U A L I T Y E O S W K Y
C U S T O M E R L O Y A L T Y T B C R T
I E U L A V L A C I R O T S I H R U N V
F D X O I T A C X U C V H N T E Z E J E
I T N S U F Z L P Y W Q U D M R M P C Q
R E S G G X E S U C B N I O M E C O U G
C E O O M N G T X E O H T Y C S R T R M
A T I T C V I C I I M S I A G O O E R U
S A V N A N T V T M U A L F P U S N E I
R R F R S Q O A A C E P T E O D S T N M
E E P R X T V I E S E V R R M R S I T E
M S F L S R A R T R T S A M I N E A V R
O P K E E C O T L I I S N L V X L L A P
T A T S R C B A E S S X O H U Q L V L E
S L N D Z R N P T M T I J C E E I A U C
U O X T R R A E Q S E V U Q J I N L E I
C Q S G E I N L M D U N H Q F B G U O R
B I B T Y C W L S A I Y T M C O S E G P
Z P X M Y E L T I F O R P E S A B B M X
D E S I R E D Q U A L I T Y O Q F L R O
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1E X C I T E D Q U A L I T Y # # S # # #
2C U S T O M E R L O Y A L T Y T # # # T
3I E U L A V L A C I R O T S I H R # N #
4F # # # I # A # # # # # # N # E # E # #
5I T # S # F # L # # # # U # M # M P C #
6R # S # G # E # U # # N # O # E C O U #
7C E # O # N # T # E O # T # C # R T R M
8A T I # C # I # I I M S # A # # O E R U
9S A # N # N # V T M U A L # P # S N E I
10R R # # S # O A A C E P T E # # S T N M
11E E # # # T V I E S E V R R # # S I T E
12M S F # # R A R T R T S A # I # E A V R
13O P # E E # O T L I I S # L # X L L A P
14T A # S R C # A E S S # O # U # L V L E
15S L N # # R N # T M # I # C # E I A U C
16U O # # # R A E # # E # U # # # N L E I
17C # # # E # N L # # # N # Q # # G U # R
18# # # T # C # # # # # # T # C # # E # P
19# # X # Y # # T I F O R P E S A B # # #
20D E S I R E D Q U A L I T Y # # # # # #
Word X Y Direction
ACQUISITIONCOST  1619nw
BASEPROFIT  1619w
CONSERVATIONUNITS  117ne
CORECUSTOMER  614ne
COSTSAVINGS  1415nw
CROSSSELLING  176s
CURRENTVALUE  195s
CUSTOMERLOYALTY  12e
CUSTOMERSACRIFICE  117n
DESIREDQUALITY  220e
EXCITEDQUALITY  11e
EXTERNALREPLACEMENT  1111ne
HISTORICALVALUE  153w
LAPSERATE  215n
LIFETIMEVALUE  43se
PERSISTENCY  159sw
POTENTIALVALUE  185s
PRICEPREMIUM  2018n
REFERRAL  110se
REINSTATEMENT  16se
VALUEMATRIX  63se