Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

N D F Y V A L U E M A T R I X R P H X T
E E C O N S E R V A T I O N U N I T S W
U S X Y T L A Y O L R E M O T S U C N L
L I M T Z P O L P N P E E U T H U P N E
A R S Q E R E V I N V C F O W S O T H U
V E I G N R R R G F R Y R E T C S W P L
L D X C N J N Y S O E I Z O R O H R A A
A Q I C H I S A S I C T M T C R I P C V
I U S Y I W V S L A S E I N L C A O B T
T A F S W T S A L R R T O M E L R L H N
N L N X Q E E V S S E I E P E E F T H E
E I R J L A A D A T T P R N C V Q U I R
T T Q L O L K C Q I S E L U C C A I F R
O Y I G U T R E S U M O S A H Y X L D U
P N W E F I H I L I A T C V C Q S D U C
G L Z N F V U W U Y O L A P S E R A T E
P B U I L Q M M E M Y C I H J Y M S I P
A K C Q C B O F E V W H R T M O W E X P
J E B A S E P R O F I T F O Y J J X N D
B G H F T N E M E T A T S N I E R V I T
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# D # # V A L U E M A T R I X # # H # #
2E E C O N S E R V A T I O N U N I T S #
3U S X Y T L A Y O L R E M O T S U C # #
4L I # T # P # L # # # E # # T # U # # E
5A R S # E # E # I # # C F O # S # T # U
6V E # G # R # R # F R # R E T # S # P L
7L D X # N # N # S O E I # O R O # R # A
8A Q # C # I # A S I C T M # C R I # C V
9I U # # I # V S L A S E I N # C A O # T
10T A # # # T S A L R R T O M E # R L # N
11N L # # # E E V S S E I E P E E # # # E
12E I # # L # A D A T T P R N C V # # # R
13T T # L # L # C Q I S E L U C # A # # R
14O Y I # U # R # S U M O S A # Y # L # U
15P N # E # I # I # I A T C # C # # # U C
16G # # # F # U # U # O L A P S E R A T E
17# # # I # Q # M # M # # I # # # M # # #
18# # C # C # # # E # # # # T # # # E # #
19# E B A S E P R O F I T # # Y # # # N #
20# # # # T N E M E T A T S N I E R # # T
Word X Y Direction
ACQUISITIONCOST  419ne
BASEPROFIT  419e
CONSERVATIONUNITS  32e
CORECUSTOMER  198sw
COSTSAVINGS  1315nw
CROSSSELLING  125sw
CURRENTVALUE  2015n
CUSTOMERLOYALTY  183w
CUSTOMERSACRIFICE  183sw
DESIREDQUALITY  22s
EXCITEDQUALITY  26se
EXTERNALREPLACEMENT  1111se
HISTORICALVALUE  172sw
LAPSERATE  1216e
LIFETIMEVALUE  84se
PERSISTENCY  64se
POTENTIALVALUE  115n
PRICEPREMIUM  196sw
REFERRAL  113se
REINSTATEMENT  1720w
VALUEMATRIX  51e