Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

E Y K H E U L A V T N E R R U C C Q F M
U T B E H I C R O S S S E L L I N G T S
M O N D C U S T O M E R L O Y A L T Y T
J D O E H I S T O R I C A L V A L U E I
R P S S M Z F I O E E E M A S I B A P N
R O G I N E T I F V T F L P F G C R E U
M T N R H J C T R A D U E E E Q M R R N
P E I E B H E A R C E D T R U A E C S O
R N V D B S R E L M A I N I R I Z H I I
I T A Q E A S E A P M S S M N A Y V S T
C I S U N P S T M E E I R S S N L W T A
E A T A A E R E V O T R T E W T D N E V
P L S L N I P A P I T A L X M K V C N R
R V O I X Q L L O R T S P A D O P T C E
E A C T K U O N K E O S U Q N V T X Y S
M L Y Y E P C S M C J F M C Y R F S T N
I U H S S O W E Q N A P I J E S E K U O
U E D C S F N R F I Q S C T C R Q T W C
M W O T U T S F T G V L L V Z K O M X H
R E B Y C H Y T I L A U Q D E T I C X E
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# # # # E U L A V T N E R R U C # # # #
2# T # E # # C R O S S S E L L I N G # S
3# # N D C U S T O M E R L O Y A L T Y T
4# # # E H I S T O R I C A L V A L U E I
5# P S S M # F # # # E E # A # I # A P N
6# O G I # E # I # # T F L # F # C # E U
7# T N R # # C # R A # U E E # Q # R R N
8P E I E # # # A R C E # T R U # E # S O
9R N V D B # R E L M A I # I R I # # I I
10I T A Q # A S E A P M S S # N A # # S T
11C I S U # P S T M E E I R S # # L # T A
12E A T A A # R E V O T R T E # # # # E V
13P L S L # I # A P I T A L # M # # # N R
14R V O I X # L # O R T S # A # O # # C E
15E A C T # U # N # E O # U # N # T # Y S
16M L # Y E # C # M # # F # C # R # S # N
17I U # # # O # E # # # # I # E # E # U O
18U E # # S # N # # # # # # T # R # T # C
19M # # T # T # # # # # # # # # # O # X #
20# # # # # # Y T I L A U Q D E T I C X E
Word X Y Direction
ACQUISITIONCOST  185sw
BASEPROFIT  610se
CONSERVATIONUNITS  2018n
CORECUSTOMER  1820nw
COSTSAVINGS  315n
CROSSSELLING  72e
CURRENTVALUE  161w
CUSTOMERLOYALTY  53e
CUSTOMERSACRIFICE  2018nw
DESIREDQUALITY  44s
EXCITEDQUALITY  2020w
EXTERNALREPLACEMENT  1111nw
HISTORICALVALUE  64e
LAPSERATE  413ne
LIFETIMEVALUE  174sw
PERSISTENCY  195s
POTENTIALVALUE  25s
PRICEPREMIUM  18s
REFERRAL  104se
REINSTATEMENT  187sw
VALUEMATRIX  154sw