MCI Terminology

ACKNOWLEDGE
ADDITIONALASSISTANCE
APPRECIATION
ASSURANCE
BRANDING
CONCERN
CONFIDENCE
CREDIT
CUSTOMER
EMPATHY
ENERGETIC
EXCEED
EXPECTATIONS
FEEDBACK
GREETING
GUIDELINES
HOLD
ILEC
IMPRESSION
IMPROVEMENT
JARGON
LISTENING
MERLIN
POSITIVE
RECAP
RESOLUTION
SLANG
VALUESTATEMENT
VISIONPLUS
WORLDCLASSSERVICE

Here is a wordsearch of commonly used MCI terminology.

Try to find all 30 words on this board.

A P P R E C I A T I O N K S M N B C Z G
W D W M E M D R P C Z C N J U X S G T V
O L D U W C D U V K C A B D E E F N R H
R L N I N E A S E N I L E D I U G I N U
L B X M T L T P W G B S K B U P P T U P
D R Q P M I M P R E S S I O N R E E V X
C A Q R E S O L U T I O N E X K V E E C
L N W O P C M N R N O G R A J V Z R Y J
A D T V Y L B V A C K N O W L E D G E E
S I Y E H N D A L L I S T E N I N G C H
S N E M T O I E J P A S S U R A N C E E
S G X E A P L L E E O S L A N G H R R C
E Y L N P N G D R C J S S L Z O X E E I
R U X T M M L N Q E X Q I I N U J D M T
V A L U E S T A T E M E N T S N A I O E
I J F Z P V P A S N S Y B V I T H T T G
C O N C E R N N O L G B A E Z V A B S R
E L B O D V I S I O N P L U S Q E N U E
Y C M M Y O O Y S E C N E D I F N O C N
J R X N W L G S S N O I T A T C E P X E
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Answer Key for MCI Terminology

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Y
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1A P P R E C I A T I O N # # # # # # # #
2W D # # E # # # # # # # # # # # # G # #
3O # D # # C # # # K C A B D E E F N # #
4R # # I # E A S E N I L E D I U G I # #
5L B # M T L # P # # # # # # # # # T # #
6D R # P # I M P R E S S I O N # # E # #
7C A # R E S O L U T I O N # # # # E # #
8L N # O # # # N # N O G R A J # # R # #
9A D # V Y # # # A C K N O W L E D G E #
10S I # E H N D # # L I S T E N I N G # #
11S N # M T O I E # P A S S U R A N C E #
12S G # E A # L L E # O S L A N G # R R C
13E # # N P # # D R C # S S # # # # E E I
14R # # T M # # # # E X # I I # # # D M T
15V A L U E S T A T E M E N T S # # I O E
16I # # # # # # # # # # # # # I T # T T G
17C O N C E R N # # # # # # # # V A # S R
18E # # # # V I S I O N P L U S # E N U E
19# # # # # # # # # E C N E D I F N O C N
20# # # # # # # # S N O I T A T C E P X E
Word X Y Direction
ACKNOWLEDGE  99e
ADDITIONALASSISTANCE  1111se
APPRECIATION  11e
ASSURANCE  1111e
BRANDING  25s
CONCERN  117e
CONFIDENCE  1919w
CREDIT  1811s
CUSTOMER  1919n
EMPATHY  515n
ENERGETIC  2020n
EXCEED  1215nw
EXPECTATIONS  2020w
FEEDBACK  173w
GREETING  189n
GUIDELINES  174w
HOLD  510se
ILEC  66n
IMPRESSION  66e
IMPROVEMENT  44s
JARGON  148w
LISTENING  1010e
MERLIN  1115nw
POSITIVE  1011se
RECAP  41se
RESOLUTION  47e
SLANG  1212e
VALUESTATEMENT  115e
VISIONPLUS  618e
WORLDCLASSSERVICE  13s