MCI Terminology

ACKNOWLEDGE
ADDITIONALASSISTANCE
APPRECIATION
ASSURANCE
BRANDING
CONCERN
CONFIDENCE
CREDIT
CUSTOMER
EMPATHY
ENERGETIC
EXCEED
EXPECTATIONS
FEEDBACK
GREETING
GUIDELINES
HOLD
ILEC
IMPRESSION
IMPROVEMENT
JARGON
LISTENING
MERLIN
POSITIVE
RECAP
RESOLUTION
SLANG
VALUESTATEMENT
VISIONPLUS
WORLDCLASSSERVICE

Here is a wordsearch of commonly used MCI terminology.

Try to find all 30 words on this board.

B X F X E N E R G E T I C Y G T T Z V A
E F N L C X N D E E C X E M E G N G P I
J G O C N W P X T A C C G G B R E K N F
N O G R A J A E G R N R D J Z D M U D K
D F U H T M O N C A A E T Z N Q E L E W
S M I E S K A U R T L D N O G R T G C W
U A D Z I L W U U W A I I N K R A N N M
L K E R S W S V O L B T I E E M T I E Z
P P L Y S S G N N K U N I M M E S T D Q
N Z I F A V K H P L E P O O T O E E I N
O G N N L C E U O T H T A L N O U E F I
I B E C A W P S S S S P G C O S L R N L
S W S R N A E I S U Q Y P W E Y A G O R
I C F W O R L D C L A S S S E R V I C E
V B E T I M P R E S S I O N R Q A E O M
Q A D L T B R A N D I N G A Y C Z Z N P
Q R L A I M P R O V E M E N T K G I C A
Y H O C D G F E E D B A C K B C Y X E T
F F H V D O B M K E V I T I S O P E R H
M W F G A P P R E C I A T I O N T N N Y
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Answer Key for MCI Terminology

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1# # # # E N E R G E T I C # # # T # # #
2# # # # C X # D E E C X E # E # N # # #
3# # # # N # P # # # # C # G # # E # # #
4N O G R A J # E G # N R D # # # M # # #
5# # U # T # # N C A # E # # N # E # E #
6S # I # S # A # R T L D # O G # T G C #
7U # D # I L # U # W A I I N # R A N N #
8L # E # S # S # O # # T I # E # T I E #
9P # L # S S # N # # U N I M # # S T D #
10N # I # A # K # # L E P O O # # E E I N
11O # N # L C # # O T # T A # N # U E F I
12I # E # A # # S S # S # # C # S L R N L
13S # S # N # E I # U # # # # E # A G O R
14I C # W O R L D C L A S S S E R V I C E
15V # E # I M P R E S S I O N # # # # O M
16# # D L T B R A N D I N G # # # # # N P
17# # L # I M P R O V E M E N T # # # C A
18# # O # D # F E E D B A C K # # # # E T
19# # H # D # # # # E V I T I S O P # R H
20# # # # A P P R E C I A T I O N # # N Y
Word X Y Direction
ACKNOWLEDGE  512ne
ADDITIONALASSISTANCE  510n
APPRECIATION  520e
ASSURANCE  510ne
BRANDING  616e
CONCERN  1914s
CONFIDENCE  1914n
CREDIT  123s
CUSTOMER  914ne
EMPATHY  2014s
ENERGETIC  51e
EXCEED  132w
EXPECTATIONS  51se
FEEDBACK  718e
GREETING  1813n
GUIDELINES  34s
HOLD  319n
ILEC  517nw
IMPRESSION  515e
IMPROVEMENT  517e
JARGON  54w
LISTENING  714ne
MERLIN  2015n
POSITIVE  1719w
RECAP  1614nw
RESOLUTION  614ne
SLANG  58ne
VALUESTATEMENT  1714n
VISIONPLUS  115n
WORLDCLASSSERVICE  514e