MCI Terminology

ACKNOWLEDGE
ADDITIONALASSISTANCE
APPRECIATION
ASSURANCE
BRANDING
CONCERN
CONFIDENCE
CREDIT
CUSTOMER
EMPATHY
ENERGETIC
EXCEED
EXPECTATIONS
FEEDBACK
GREETING
GUIDELINES
HOLD
ILEC
IMPRESSION
IMPROVEMENT
JARGON
LISTENING
MERLIN
POSITIVE
RECAP
RESOLUTION
SLANG
VALUESTATEMENT
VISIONPLUS
WORLDCLASSSERVICE

Here is a wordsearch of commonly used MCI terminology.

Try to find all 30 words on this board.

Y J A R G O N L N O I T A I C E R P P A
A G S E M G U I D E L I N E S R Q M N D
W F S C U S T O M E R L I N G V K B F D
R P U I L Q I S E P N O I S S E R P M I
K X R V A L U E S T A T E M E N T A M T
C K A R I M O V M Q E V I T I S O P F I
A T N E Z S C P D P D N N H P D R Y L O
B F C S N C I W A M A O U A L O S E T N
D H E S K E N O D Q I T M O V V C L H A
E X R S R P R F N T E P H E H A Y U C L
E R F A S J E G U P E Y M Y M F A K I A
F V O L W W M L E T L E A T Y U N S Y S
U O G C W G O R L T N U Q X R O T W L S
M W N D U S Y T R T I A S T W E T A H I
Y P I L E N R E C N O C U L N I N U L S
Z A D R U A T D E E C X E I D G Z B J T
U D N O E M N F O K B D N E H L Y T P A
R A A W T C K H F E G G R E E T I N G N
N O R I P J A R J E E C N E D I F N O C
Y S B G W D C P S N O I T A T C E P X E
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Answer Key for MCI Terminology

X
Y
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1# J A R G O N # N O I T A I C E R P P A
2# # S E # G U I D E L I N E S # # # # D
3# # S C U S T O M E R L I N # # # # # D
4# # U I # # # # # # N O I S S E R P M I
5K # R V A L U E S T A T E M E N T # M T
6C # A R I # # # M # E V I T I S O P # I
7A # N E # S # # # P # # N # # D R # L O
8B # C S N # I # # # A O # # L O # E # N
9D # E S # E # O # # I T # O V # C # # A
10E # # S # # R # N T # # H E # # # # C L
11E # # A # # # G U P # # M Y # # # K I A
12F # # L # # # L E # L E # # # # N S # S
13# # G C # # O # # T N U # # # O T # L S
14# # N D # S # # # T I # S # W E T A # I
15# # I L E N R E C N O C # L N I N # # S
16# # D R # # # D E E C X E I D G # # # T
17# # N O E # # # # # # D N E # # # # # A
18# # A W # C # # # # G G R E E T I N G N
19# # R # # # A # # E E C N E D I F N O C
20# # B # # # # P S N O I T A T C E P X E
Word X Y Direction
ACKNOWLEDGE  209sw
ADDITIONALASSISTANCE  2011s
APPRECIATION  201w
ASSURANCE  31s
BRANDING  320n
CONCERN  1215w
CONFIDENCE  2019w
CREDIT  1219ne
CUSTOMER  43e
EMPATHY  85se
ENERGETIC  47se
EXCEED  1316w
EXPECTATIONS  2020w
FEEDBACK  112n
GREETING  1218e
GUIDELINES  62e
HOLD  1310ne
ILEC  206sw
IMPRESSION  204w
IMPROVEMENT  204sw
JARGON  31e
LISTENING  2010sw
MERLIN  93e
POSITIVE  186w
RECAP  416se
RESOLUTION  416ne
SLANG  2012sw
VALUESTATEMENT  45e
VISIONPLUS  45se
WORLDCLASSSERVICE  417n