MCI Terminology

ACKNOWLEDGE
ADDITIONALASSISTANCE
APPRECIATION
ASSURANCE
BRANDING
CONCERN
CONFIDENCE
CREDIT
CUSTOMER
EMPATHY
ENERGETIC
EXCEED
EXPECTATIONS
FEEDBACK
GREETING
GUIDELINES
HOLD
ILEC
IMPRESSION
IMPROVEMENT
JARGON
LISTENING
MERLIN
POSITIVE
RECAP
RESOLUTION
SLANG
VALUESTATEMENT
VISIONPLUS
WORLDCLASSSERVICE

Here is a wordsearch of commonly used MCI terminology.

Try to find all 30 words on this board.

S E X P E C T A T I O N S T V G U V Z Q
C C U S T O M E R C Q K P N N I B V K L
J N O V X W I Q W M W R F E G D A J B B
F A O N C Z B L N I L R E M N P L D G O
V T R E F E E D B A C K N E I R J U N X
E S L G K I C Y O M P E O T D L C Q I B
V I E G O X D N J S A C I A N M I U T G
I S X Q I N F E A V W V T T A N T H E S
T S L A N G P F N R J B U S R R E Q E U
I A M X T I D E R C U U L E B E G S R L
S L I S T E N I N G E S O U H C R G G P
O A C K N O W L E D G E S L C N E D U N
P N B L V G W H R T A K E A P O N J I O
W O R L D C L A S S S E R V I C E T D I
B I M P R E S S I O N V M E Z X S R E S
R T J B H D P P N J I L U P C F Y S L I
K I M P R O V E M E N T M E A A U K I V
O D O Z O J U T H O Z T E Z D T P I N G
Y D U P U Z C I T Z E D G D L O H U E U
Q A P P R E C I A T I O N K K Y W Y S Y
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Answer Key for MCI Terminology

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1# E X P E C T A T I O N S T # # # # # #
2# C U S T O M E R # # # # N # # # # # #
3J N O # # # # # # # # # # E G # # # # #
4# A # N C # # # N I L R E M N # # # G #
5# T R E F E E D B A C K N E I # # # N #
6E S L G # I C # # # # # O T D # C # I #
7V I # # O # D N # # # # I A N # I # T #
8I S # # # N # E A # # # T T A N T # E S
9T S L A N G # # N R # # U S R R E # E U
10I A # # T I D E R C U # L E B E G # R L
11S L I S T E N I N G E S O U # C R # G P
12O A C K N O W L E D G E S L # N E # U N
13P N # # # # # # # # # # E A # O N # I O
14W O R L D C L A S S S E R V I C E # D I
15# I M P R E S S I O N # M E # X # # E S
16# T # # # # # # # # # # # P C # # # L I
17# I M P R O V E M E N T # E A A # # I V
18# D # # # # # # # # # # E # # T P # N #
19# D # # # # # # # # # D # D L O H # E #
20# A P P R E C I A T I O N # # # # Y S #
Word X Y Direction
ACKNOWLEDGE  212e
ADDITIONALASSISTANCE  210n
APPRECIATION  220e
ASSURANCE  1413nw
BRANDING  1510n
CONCERN  1614n
CONFIDENCE  22se
CREDIT  1010w
CUSTOMER  22e
EMPATHY  1214se
ENERGETIC  1714n
EXCEED  1714sw
EXPECTATIONS  21e
FEEDBACK  55e
GREETING  1911n
GUIDELINES  1911s
HOLD  1719w
ILEC  27ne
IMPRESSION  215e
IMPROVEMENT  217e
JARGON  24se
LISTENING  211e
MERLIN  144w
POSITIVE  113n
RECAP  1314se
RESOLUTION  1314n
SLANG  29e
VALUESTATEMENT  1414n
VISIONPLUS  2017n
WORLDCLASSSERVICE  214e