Culture of Service

BODYLANGUAGE
DIGNITY
GREETINGS
HUDDLES
PROMOTEIMAGE
RESPECT
SMILE
TEAMWORK
TELEPHONEETIQUETTE
VOCABULARY
VOICEMAIL
YOURWELCOME

Essentials: Our standards for Customer Service

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Word	X	Y	Direction
BODYLANGUAGE	14	8	w
DIGNITY	14	4	w
GREETINGS	5	8	se
HUDDLES	17	7	s
PROMOTEIMAGE	16	6	w
RESPECT	9	11	w
SMILE	13	16	n
TEAMWORK	20	2	s
TELEPHONEETIQUETTE	11	11	sw
VOCABULARY	14	8	s
VOICEMAIL	14	7	w
YOURWELCOME	12	8	sw