Culture of Service

BODYLANGUAGE
DIGNITY
GREETINGS
HUDDLES
PROMOTEIMAGE
RESPECT
SMILE
TEAMWORK
TELEPHONEETIQUETTE
VOCABULARY
VOICEMAIL
YOURWELCOME

Essentials: Our standards for Customer Service

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Word	X	Y	Direction
BODYLANGUAGE	8	8	s
DIGNITY	8	9	sw
GREETINGS	8	17	ne
HUDDLES	7	7	sw
PROMOTEIMAGE	6	6	e
RESPECT	7	6	sw
SMILE	16	9	e
TEAMWORK	2	2	s
TELEPHONEETIQUETTE	11	11	se
VOCABULARY	8	8	e
VOICEMAIL	7	8	s
YOURWELCOME	8	10	se