Culture of Service

BODYLANGUAGE
DIGNITY
GREETINGS
HUDDLES
PROMOTEIMAGE
RESPECT
SMILE
TEAMWORK
TELEPHONEETIQUETTE
VOCABULARY
VOICEMAIL
YOURWELCOME

Essentials: Our standards for Customer Service

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Answer Key for Culture of Service

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Word	X	Y	Direction
BODYLANGUAGE	14	14	w
DIGNITY	13	14	sw
GREETINGS	5	14	ne
HUDDLES	9	19	nw
PROMOTEIMAGE	16	16	n
RESPECT	9	11	w
SMILE	13	6	n
TEAMWORK	20	20	n
TELEPHONEETIQUETTE	11	11	nw
VOCABULARY	14	14	n
VOICEMAIL	14	15	w
YOURWELCOME	12	14	nw