Service Recovery

ADVOCATES
EXPLODED
EXTRA
FAILURE
PATIENT
PHARMACY
PILOT
RECOVERY
ROLLOUT
SCRIPTS
SLA
THREE
VETERANS
WORLDCLASS

To help staff learn about service recovery

Try to find all 14 words on this board.

O	F	E	R	U	L	I	A	F	J	A
S	Y	R	E	V	O	C	E	R	S	S
H	E	X	T	R	A	X	O	S	R	R
E	L	T	E	T	P	Z	A	C	T	O
E	O	C	A	L	N	L	E	R	O	L
R	S	T	O	C	C	E	A	I	L	L
H	S	D	W	D	O	T	I	P	I	O
T	E	W	L	H	S	V	F	T	P	U
D	M	R	A	O	J	A	D	S	A	T
K	O	L	Y	C	A	M	R	A	H	P
W	S	N	A	R	E	T	E	V	Q	P

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Answer Key for Service Recovery

X

Y

	1	2	3	4	5	6	7	8	9	10	11
1	#	#	E	R	U	L	I	A	F	#	#
2	S	Y	R	E	V	O	C	E	R	S	#
3	#	E	X	T	R	A	X	#	S	#	R
4	E	#	T	#	T	P	#	A	C	T	O
5	E	#	#	A	L	N	L	#	R	O	L
6	R	#	#	O	C	C	E	#	I	L	L
7	H	#	D	#	D	O	#	I	P	I	O
8	T	E	#	L	#	#	V	#	T	P	U
9	D	#	R	A	#	#	#	D	S	A	T
10	#	O	L	Y	C	A	M	R	A	H	P
11	W	S	N	A	R	E	T	E	V	#	#

Word	X	Y	Direction
ADVOCATES	9	10	nw
EXPLODED	8	2	sw
EXTRA	2	3	e
FAILURE	8	1	w
PATIENT	11	10	nw
PHARMACY	9	10	w
PILOT	10	8	n
RECOVERY	9	2	w
ROLLOUT	11	3	s
SCRIPTS	9	3	s
SLA	2	11	ne
THREE	1	8	n
VETERANS	9	11	w
WORLDCLASS	6	6	ne