Service Recovery

ADVOCATES
EXPLODED
EXTRA
FAILURE
PATIENT
PHARMACY
PILOT
RECOVERY
ROLLOUT
SCRIPTS
SLA
THREE
VETERANS
WORLDCLASS

To help staff learn about service recovery

Try to find all 14 words on this board.

U D M F A I L U R E O
B P Y S T P I R C S P
S H R T H J A L S S A
N A E R R Q N A E T T
A R V N E Y L T X U I
R M O V E C A I P O E
E A C F D C V I L L N
T C E L O U L W O L T
E Y R V N O Y B D O T
V O D R T Q S Z E R I
W A C E X T R A D Y H
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Answer Key for Service Recovery

X
Y
1234567891011
1# # # F A I L U R E #
2# P Y S T P I R C S P
3S H R # H # A L S S A
4N A E # R # # A E T T
5A R V # E # L T X U I
6R M O # E C A # P O E
7E A C # D C # I L L N
8T C E L O # L # O L T
9E Y R V # O # # D O #
10V O D # T # # # E R #
11W A # E X T R A D # #
Word X Y Direction
ADVOCATES  211ne
EXPLODED  94s
EXTRA  411e
FAILURE  51e
PATIENT  112s
PHARMACY  22s
PILOT  96sw
RECOVERY  39n
ROLLOUT  1010n
SCRIPTS  102w
SLA  93w
THREE  52s
VETERANS  110n
WORLDCLASS  66ne