Business Excellence

CUSTOMERFOCUS
INNOVATION
LEADERSHIP
MANAGEBYPROCESS
MANAGEMENTBYFACT
ORGANISATIONALLEARN
PROACTIVEAPPROACH
RESULTSORIENTATION
SOCIALRESPONSIBILITY
SYSTEMICVIEW
VALUINGPEOPLE
VISIONOFTHEFUTURE

Fundamentals of Business Excellence

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Answer Key for Business Excellence

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Word	X	Y	Direction
CUSTOMERFOCUS	15	20	n
INNOVATION	14	16	n
LEADERSHIP	2	19	e
MANAGEBYPROCESS	1	20	n
MANAGEMENTBYFACT	2	20	e
ORGANISATIONALLEARN	12	19	n
PROACTIVEAPPROACH	9	17	n
RESULTSORIENTATION	11	18	n
SOCIALRESPONSIBILITY	18	11	s
SYSTEMICVIEW	17	8	s
VALUINGPEOPLE	6	15	n
VISIONOFTHEFUTURE	16	17	n