Business Excellence

CUSTOMERFOCUS
INNOVATION
LEADERSHIP
MANAGEBYPROCESS
MANAGEMENTBYFACT
ORGANISATIONALLEARN
PROACTIVEAPPROACH
RESULTSORIENTATION
SOCIALRESPONSIBILITY
SYSTEMICVIEW
VALUINGPEOPLE
VISIONOFTHEFUTURE

Fundamentals of Business Excellence

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Answer Key for Business Excellence

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Word	X	Y	Direction
CUSTOMERFOCUS	13	16	w
INNOVATION	4	4	s
LEADERSHIP	7	6	e
MANAGEBYPROCESS	18	1	w
MANAGEMENTBYFACT	18	2	s
ORGANISATIONALLEARN	2	2	e
PROACTIVEAPPROACH	17	20	nw
RESULTSORIENTATION	3	2	se
SOCIALRESPONSIBILITY	11	11	se
SYSTEMICVIEW	5	4	e
VALUINGPEOPLE	2	18	e
VISIONOFTHEFUTURE	19	17	n