Business Excellence

CUSTOMERFOCUS
INNOVATION
LEADERSHIP
MANAGEBYPROCESS
MANAGEMENTBYFACT
ORGANISATIONALLEARN
PROACTIVEAPPROACH
RESULTSORIENTATION
SOCIALRESPONSIBILITY
SYSTEMICVIEW
VALUINGPEOPLE
VISIONOFTHEFUTURE

Fundamentals of Business Excellence

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Answer Key for Business Excellence

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Word	X	Y	Direction
CUSTOMERFOCUS	5	19	n
INNOVATION	7	7	e
LEADERSHIP	9	3	e
MANAGEBYPROCESS	4	5	se
MANAGEMENTBYFACT	5	5	e
ORGANISATIONALLEARN	2	2	se
PROACTIVEAPPROACH	1	19	e
RESULTSORIENTATION	3	3	s
SOCIALRESPONSIBILITY	11	2	e
SYSTEMICVIEW	1	2	s
VALUINGPEOPLE	2	6	s
VISIONOFTHEFUTURE	4	1	e