Customer Care

ACKNOWLEDGE
APOLOGISE
ATTITUDE
BARRIERS
BENEFITS
BODYLANGUAGE
COMMUNICATION
COMPLAINTS
EMPATHISE
FEATURES
FOLLOWUP
GESTURES
GUESTFEEDBACK
INSENSITIVITY
INSPECTIONS
LISTEN
MARKETSEGMENT
MATCHING
MECHANICAL
PERSONALSELLING
POSTURE
PRODUCTKNOWLEDGE
PRODUCTS
RAPPORT
SALESTECHNIQUES
SERVICERELATED
SOFTSALES
STRATEGY
SUGGESTIVE
UPSELLING

Customer Care Units 1-3

Try to find all 30 words on this board.

L I S T E N S E R U T A E F K A H M G Y
T S N O I T C E P S N I W M U P H Z G G
W P M E D U T I T T A M A T C H I N G E
N Q V E M P A T H I S E V Z S E W U W T
Z C O L G U E S T F E E D B A C K W M A
R O D H E D I C O M P L A I N T S E U R
M M E E S S E I E F W M U J G N R Z L T
A M R J T S A L E S T E C H N I Q U E S
R U U F U A P V W J U S K A I B P O S G
K N T O R L L L P O O G A H L C X T T M
E I S F E H J E T F N L G L L N K Y I E
T C O N S F H E R U E K C E E P L O F C
S A P O L O G I S E W N T O S S T P E H
E T V D K P R O D U C T S C P T F U N A
G I N S E N S I T I V I T Y U M I H E N
M O M R A P P O R T L P V Y R D V V B I
E N E G D E L W O N K C A R W W O G E C
N T F O L L O W U P K T S R E E R R P A
T X A P G N I L L E S L A N O S R E P L
S R E I R R A B O D Y L A N G U A G E Z
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Answer Key for Customer Care

X
Y
1234567891011121314151617181920
1L I S T E N S E R U T A E F # # # # # Y
2# S N O I T C E P S N I # # # # # # # G
3# # # E D U T I T T A M A T C H I N G E
4# # # E M P A T H I S E # # # # # # # T
5# C # # G U E S T F E E D B A C K # # A
6# O D # E D # C O M P L A I N T S # # R
7M M E E S # E # # F # # # # G # # # # T
8A M R # T S A L E S T E C H N I Q U E S
9R U U # U A # # W # U S # # I # # # S #
10K N T # R # L # # O # G A # L # # # T M
11E I S # E # # E # # N # G L L # # # I E
12T C O # S # # # R # # K # E E # # # F C
13S A P O L O G I S E # # T # S S # # E H
14E T # # # P R O D U C T S C P T # # N A
15G I N S E N S I T I V I T Y U # I # E N
16M O # R A P P O R T # # V # # D # V B I
17E N E G D E L W O N K C A R # # O # E C
18N # F O L L O W U P # # # # E # # R # A
19T # # # G N I L L E S L A N O S R E P L
20S R E I R R A B O D Y L A N G U A G E #
Word X Y Direction
ACKNOWLEDGE  1317w
APOLOGISE  213e
ATTITUDE  113w
BARRIERS  820w
BENEFITS  1916n
BODYLANGUAGE  820e
COMMUNICATION  25s
COMPLAINTS  86e
EMPATHISE  44e
FEATURES  141w
FOLLOWUP  318e
GESTURES  55s
GUESTFEEDBACK  55e
INSENSITIVITY  215e
INSPECTIONS  122w
LISTEN  11e
MARKETSEGMENT  17s
MATCHING  123e
MECHANICAL  2010s
PERSONALSELLING  1919w
POSTURE  313n
PRODUCTKNOWLEDGE  1111nw
PRODUCTS  614e
RAPPORT  416e
SALESTECHNIQUES  88e
SERVICERELATED  1619nw
SOFTSALES  85se
STRATEGY  208n
SUGGESTIVE  108se
UPSELLING  1515n