Customer Care

ACKNOWLEDGE
APOLOGISE
ATTITUDE
BARRIERS
BENEFITS
BODYLANGUAGE
COMMUNICATION
COMPLAINTS
EMPATHISE
FEATURES
FOLLOWUP
GESTURES
GUESTFEEDBACK
INSENSITIVITY
INSPECTIONS
LISTEN
MARKETSEGMENT
MATCHING
MECHANICAL
PERSONALSELLING
POSTURE
PRODUCTKNOWLEDGE
PRODUCTS
RAPPORT
SALESTECHNIQUES
SERVICERELATED
SOFTSALES
STRATEGY
SUGGESTIVE
UPSELLING

Customer Care Units 1-3

Try to find all 30 words on this board.

D S E R U T A E F O L L O W U P W E C N
H D Z S E L A S T F O S P O S T U R E O
Q X W N U Z K Y T I V I T I S N E S N I
Q D U M F C O M P L A I N T S A P E D T
L J B C K C A B D E E F T S E U G H U A
T N E M G E S T E K R A M I I D E A D C
E W O M J H E S I H T A P M E E S E V I
B S E U Q I N H C E T S E L A S T E M N
A U E P S N Z A B T X G W C R A U G P U
R G N S T N L W I E S O K Q L P R A R M
R G M E R C O T W B N N C E F O E U O M
I E A L A W U I V K O E R J T L S G D O
E S T L T D X H T W U E F R Y O T N U C
R T C I E T V C L C C L O I N G M A C M
S I H N G N U E B I E P J E T I R L T H
W V I G Y D D P V W P P T Z N S R Y S Y
L E N V O G Q R P A T S S Z B E Z D M G
P W G R E M E B R O I P S N L R C O M L
G K P E R S O N A L S E L L I N G B H P
R Y Y E Y T M E C H A N I C A L A O K Y
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Answer Key for Customer Care

X
Y
1234567891011121314151617181920
1# S E R U T A E F O L L O W U P # # # N
2# # # S E L A S T F O S P O S T U R E O
3# # # # # # # Y T I V I T I S N E S N I
4# # # # # C O M P L A I N T S # # E # T
5# # # # K C A B D E E F T S E U G # # A
6T N E M G E S T E K R A M # # D E # D C
7# # # # # # E S I H T A P M E # S E # I
8B S E U Q I N H C E T S E L A S T E # N
9A U # P S # # # B T # # W C # A U G P U
10R G # S T N # # I E # O K # L P R A R M
11R G M E R # O T # # N N # E # O E U O M
12I E A L A # U I # K O E R # T L S G D O
13E S T L T D # # T W # E F R # O # N U C
14R T C I E # # C L C C # O I N G # A C #
15S I H N G # U E # I E P # E T I # L T #
16# V I G Y D D # V # P P T # # S # Y S #
17# E N # O G # R # A # S S # # E # D # #
18# # G R E # E # R # I # # N # # # O # #
19# # P E R S O N A L S E L L I N G B # #
20# # # # # # M E C H A N I C A L # # # #
Word X Y Direction
ACKNOWLEDGE  158sw
APOLOGISE  169s
ATTITUDE  127sw
BARRIERS  18s
BENEFITS  99se
BODYLANGUAGE  1819n
COMMUNICATION  2013n
COMPLAINTS  64e
EMPATHISE  157w
FEATURES  91w
FOLLOWUP  91e
GESTURES  175s
GUESTFEEDBACK  175w
INSENSITIVITY  203w
INSPECTIONS  1519nw
LISTEN  1019ne
MARKETSEGMENT  136w
MATCHING  311s
MECHANICAL  720e
PERSONALSELLING  319e
POSTURE  132e
PRODUCTKNOWLEDGE  1111ne
PRODUCTS  199s
RAPPORT  918ne
SALESTECHNIQUES  148w
SERVICERELATED  619ne
SOFTSALES  122w
STRATEGY  59s
SUGGESTIVE  28s
UPSELLING  48s