Customer Care

ACKNOWLEDGE
APOLOGISE
ATTITUDE
BARRIERS
BENEFITS
BODYLANGUAGE
COMMUNICATION
COMPLAINTS
EMPATHISE
FEATURES
FOLLOWUP
GESTURES
GUESTFEEDBACK
INSENSITIVITY
INSPECTIONS
LISTEN
MARKETSEGMENT
MATCHING
MECHANICAL
PERSONALSELLING
POSTURE
PRODUCTKNOWLEDGE
PRODUCTS
RAPPORT
SALESTECHNIQUES
SERVICERELATED
SOFTSALES
STRATEGY
SUGGESTIVE
UPSELLING

Customer Care Units 1-3

Try to find all 30 words on this board.

B F Y T I V I T I S N E S N I S X E G W
V O R C O M M U N I C A T I O N P G X Y
A L A U F D A P O L O G I S E O F A D K
W L P E M L E R O O Z H G E G I B U G K
G O P C G B S T K S W N V R N T G G G A
N W O O U D P S A E T W P U I C Q N N T
M U R M E P E A U L T U N T H E Z A I T
Z P T P S V S L C G E S R S C P L L L I
S S S L T R S E W K G R E E T S U Y L T
T M R A F B E S L O N E E G A N H D E U
C E E I E E R T O L N O S C M I R O S D
U C I N E N U E S F I K W T I E K B L E
D H R T D E T C M U T N T L I V N O A U
O A R S B F A H I P G S G C E V R T N F
R N A R A I E N K Q A D A F U D E E O O
P I B N C T F I H Z R T B L T D G U S S
X C L K K S N Q C V F B H Z E E O E R R
V A C T B E W U B Q V X Q I U S F R E D
Z L I S T E N E O C E H G R S D X J P P
Y G E T A R T S D D B G D N N E G E Z X
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Answer Key for Customer Care

X
Y
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1# F Y T I V I T I S N E S N I S # E # #
2# O R C O M M U N I C A T I O N # G # #
3# L A # # D A P O L O G I S E O # A # #
4# L P E # # E R O # # # # E G I # U # #
5# O P C G # # T K S # # # R N T # G G A
6# W O O U D # S A E T # # U I C # N N T
7# U R M E P E A U L T U # T H E # A I T
8# P T P S # S L C G E S R S C P # L L I
9S # S L T # S E W K G R E E T S # Y L T
10T M R A F B E S L O N E E G A N # D E U
11C E E I E E R T O L N O S C M I # O S D
12U C I N E N U E # F I K W T I E # B L E
13D H R T D E T C M # T N T L I V N # A #
14O A R S B F A H # P # S G C E V R T N #
15R N A # A I E N # # A # A # U D E E O #
16P I B # C T F I # # # T # L # D G # S #
17# C # # K S # Q # # # # H # E # O E R #
18# A # # # # # U # # # # # I # S # R E #
19# L I S T E N E # # # # # # S # # # P #
20Y G E T A R T S # # # # # # # E # # # #
Word X Y Direction
ACKNOWLEDGE  87se
APOLOGISE  73e
ATTITUDE  205s
BARRIERS  316n
BENEFITS  610s
BODYLANGUAGE  1812n
COMMUNICATION  42e
COMPLAINTS  45s
EMPATHISE  812se
FEATURES  716n
FOLLOWUP  21s
GESTURES  1410n
GUESTFEEDBACK  55s
INSENSITIVITY  151w
INSPECTIONS  1611n
LISTEN  219e
MARKETSEGMENT  62se
MATCHING  1511n
MECHANICAL  210s
PERSONALSELLING  1919n
POSTURE  83se
PRODUCTKNOWLEDGE  1111nw
PRODUCTS  116n
RAPPORT  32s
SALESTECHNIQUES  88s
SERVICERELATED  1916nw
SOFTSALES  810se
STRATEGY  820w
SUGGESTIVE  86se
UPSELLING  56se