Customer Care

ACKNOWLEDGE
APOLOGISE
ATTITUDE
BARRIERS
BENEFITS
BODYLANGUAGE
COMMUNICATION
COMPLAINTS
EMPATHISE
FEATURES
FOLLOWUP
GESTURES
GUESTFEEDBACK
INSENSITIVITY
INSPECTIONS
LISTEN
MARKETSEGMENT
MATCHING
MECHANICAL
PERSONALSELLING
POSTURE
PRODUCTKNOWLEDGE
PRODUCTS
RAPPORT
SALESTECHNIQUES
SERVICERELATED
SOFTSALES
STRATEGY
SUGGESTIVE
UPSELLING

Customer Care Units 1-3

Try to find all 30 words on this board.

S S J M S Y T I V I T I S N E S N I A Y
U R H L A C I N A H C E M A T C H I N G
H E S T N I A L P M O C W W P M R O L E
E I Y E R S N O I T A C I N U M M O C T
R R A D G U E S T F E E D B A C K P M A
U R D Y E D N N O O B G K T R O P P A R
T A N E S G E N S F E A T U R E S F E T
S B M F T S A L E S T E C H N I Q U E S
O O H H U A R C W M M S K P S A S P Y U
P D S T R P L C K O P P A T F N C S X G
M Y T A E O X E H N N A T L O U N E M G
F L I T S L C C R Q O K T I E S N L S E
O A F T N O V H A E Q W T H T S J L T S
L N E I X G N Y U N C C L C I H T I C T
L G N T B I M E L O E I T E U S M N U I
O U E U I S J O T P V N V J D D E G D V
W A B D D E M S S S C A D R M G O F O E
U G Z E B K X N L R I L O O E D E R R A
P E V F G N I L L E S L A N O S R E P K
Q W O A A O M A R K E T S E G M E N T B
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Answer Key for Customer Care

X
Y
1234567891011121314151617181920
1# S # # # Y T I V I T I S N E S N I # Y
2# R # L A C I N A H C E M A T C H I N G
3# E S T N I A L P M O C # # # # # # # E
4E I # E # # N O I T A C I N U M M O C T
5R R # # G U E S T F E E D B A C K # # A
6U R D # E D # # O # # # # T R O P P A R
7T A # E S # E # # F E A T U R E S # # T
8S B # # T S A L E S T E C H N I Q U E S
9O O # # U A # C W M # S # # # # S P # U
10P D S # R P L # K O P # A # # N # S # G
11# Y T A E O # E # N N A # L O # # E # G
12F L I T S L # # R # O K T I E # # L S E
13O A F T # O # # # E # W T H # S # L T S
14L N E I # G N # # # C C L C I # # I C T
15L G N T # I # E # # E I # E U S # N U I
16O U E U # S # # T P # # V # D D E G D V
17W A B D # E # # S S # # # R # G O # O E
18U G # E # # # N # # I # # # E # E R R #
19P E # # G N I L L E S L A N O S R E P #
20# # # # # # M A R K E T S E G M E N T #
Word X Y Direction
ACKNOWLEDGE  78se
APOLOGISE  69s
ATTITUDE  411s
BARRIERS  28n
BENEFITS  317n
BODYLANGUAGE  28s
COMMUNICATION  194w
COMPLAINTS  123w
EMPATHISE  98se
FEATURES  107e
FOLLOWUP  112s
GESTURES  55s
GUESTFEEDBACK  55e
INSENSITIVITY  181w
INSPECTIONS  719ne
LISTEN  1219nw
MARKETSEGMENT  720e
MATCHING  132e
MECHANICAL  132w
PERSONALSELLING  1919w
POSTURE  110n
PRODUCTKNOWLEDGE  1111nw
PRODUCTS  1919n
RAPPORT  206w
SALESTECHNIQUES  88e
SERVICERELATED  1619nw
SOFTSALES  85se
STRATEGY  208n
SUGGESTIVE  208s
UPSELLING  188s