Customer Care

ACKNOWLEDGE
APOLOGISE
ATTITUDE
BARRIERS
BENEFITS
BODYLANGUAGE
COMMUNICATION
COMPLAINTS
EMPATHISE
FEATURES
FOLLOWUP
GESTURES
GUESTFEEDBACK
INSENSITIVITY
INSPECTIONS
LISTEN
MARKETSEGMENT
MATCHING
MECHANICAL
PERSONALSELLING
POSTURE
PRODUCTKNOWLEDGE
PRODUCTS
RAPPORT
SALESTECHNIQUES
SERVICERELATED
SOFTSALES
STRATEGY
SUGGESTIVE
UPSELLING

Customer Care Units 1-3

Try to find all 30 words on this board.

F I N S E N S I T I V I T Y B B Z T T T
X H U C M N K C A B D E E F T S E U G Y
B A P O L O G I S E M E C H A N I C A L
O S T I F E N E B A R R I E R S O E F J
D T N E M G E S T E K R A M Q S G N I A
Y A N O I T A C I N U M M O C D E W D S
L I S T E N E S I H T A P M E V S E N E
A S E U Q I N H C E T S E L A S T Z Q L
N U P P S A Z B C T M Y W C T A U A C A
G G U S Z N J F I Z W O K G L C R I J S
U G W E F N O T U P N N O E F P E L V T
A E O L Z B U I O K O Q R K W I S D S F
G S L L Q D Z S T W I E X D H D L S T O
E T L I E E T C L C C O M P L A I N T S
P I O N L U U E S I E R A P P O R T X V
Y V F G R D D P V Q A P R O D U C T S W
G E Y E O G E R F J A G S T R A T E G Y
B S H R E Y E K Z W T L Q N L F T P B K
F M P E R S O N A L S E L L I N G M M M
G N I H C T A M H Q S E R U T A E F Q L
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Answer Key for Customer Care

X
Y
1234567891011121314151617181920
1# I N S E N S I T I V I T Y # # # # # #
2# # # # # # K C A B D E E F T S E U G #
3B A P O L O G I S E M E C H A N I C A L
4O S T I F E N E B A R R I E R S # E # #
5D T N E M G E S T E K R A M # # G # # #
6Y # N O I T A C I N U M M O C D E # D S
7L I S T E N E S I H T A P M E # S E # E
8A S E U Q I N H C E T S E L A S T # # L
9N U P P S # # # # T # # W C # A U # # A
10G G U S # N # # I # # O K # L # R # # S
11U G W E # # O T # P N N # E # # E # # T
12A E O L # # U I O K O # R # # # S # # F
13G S L L # D # S T W # E # # # # # # # O
14E T L I E # T C L C C O M P L A I N T S
15# I O N # U U E # I E R A P P O R T # #
16# V F G R D D # V # # P R O D U C T S #
17# E # E O G # R # # # # S T R A T E G Y
18# # # R E # E # # # # # # N # # # # # #
19# # P E R S O N A L S E L L I N G # # #
20G N I H C T A M # # S E R U T A E F # #
Word X Y Direction
ACKNOWLEDGE  158sw
APOLOGISE  23e
ATTITUDE  127sw
BARRIERS  94e
BENEFITS  94w
BODYLANGUAGE  13s
COMMUNICATION  156w
COMPLAINTS  1114e
EMPATHISE  157w
FEATURES  1820w
FOLLOWUP  316n
GESTURES  175s
GUESTFEEDBACK  192w
INSENSITIVITY  21e
INSPECTIONS  1519nw
LISTEN  17e
MARKETSEGMENT  145w
MATCHING  820w
MECHANICAL  113e
PERSONALSELLING  319e
POSTURE  1011sw
PRODUCTKNOWLEDGE  1111ne
PRODUCTS  1216e
RAPPORT  1215e
SALESTECHNIQUES  148w
SERVICERELATED  619ne
SOFTSALES  2014n
STRATEGY  1317e
SUGGESTIVE  28s
UPSELLING  48s