Customer Care

ACKNOWLEDGE
APOLOGISE
ATTITUDE
BARRIERS
BENEFITS
BODYLANGUAGE
COMMUNICATION
COMPLAINTS
EMPATHISE
FEATURES
FOLLOWUP
GESTURES
GUESTFEEDBACK
INSENSITIVITY
INSPECTIONS
LISTEN
MARKETSEGMENT
MATCHING
MECHANICAL
PERSONALSELLING
POSTURE
PRODUCTKNOWLEDGE
PRODUCTS
RAPPORT
SALESTECHNIQUES
SERVICERELATED
SOFTSALES
STRATEGY
SUGGESTIVE
UPSELLING

Customer Care Units 1-3

Try to find all 30 words on this board.

S R E I R R A B O D Y L A N G U A G E N
G N I H C T A M A R K E T S E G M E N T
R E R L A C I N A H C E M C E T M N Y X
D I X E I H B W S T N I A L P M O C W S
Q N E G G U E S T F E E D B A C K P O K
J S D H Z D K Q L R K T R A P P O R T Q
V E O E L L E M P A T H I S E E U H W M
Z N B F T S A L E S T E C H N I Q U E S
V S H E T A F C W Y G E T A R T S P X U
N I U A Q S L A K O B C F D I N M S R G
Q T W T S P A E U N N E Y U O E A E T G
S I F U S O T L R Q O K N I V D F L E E
T V O R E S T B E E K W T E N D T L S S
C I L E R T I O N S C C L C F T O I I T
U T L S U U T E E T E I M E U I A N G I
D Y O U T R U A T P W V V F D D T G O V
O G W X S E D G S N M H F R G G O S L E
R W U N E D E N I P B O M D E O E R O N
P T P Z G N I L L E S L A N O S R E P N
D V L Q E N O I T A C I N U M M O C A D
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Answer Key for Customer Care

X
Y
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1S R E I R R A B O D Y L A N G U A G E #
2G N I H C T A M A R K E T S E G M E N T
3# # # L A C I N A H C E M # # # # # # #
4# I # E # # # # S T N I A L P M O C # #
5# N # # G U E S T F E E D B A C K # # #
6# S D # # D # # # # # # R A P P O R T #
7# E O E # # E M P A T H I S E # # # # #
8# N # F T S A L E S T E C H N I Q U E S
9# S # E T A # C W Y G E T A R T S P # U
10# I # A # S L # K O B # # # # N # S # G
11# T # T # P A E # N N E # # O # # E # G
12S I F U S O T L R # O K N I # # # L E E
13T V O R E S T # E E # W T E # # # L S S
14C I L E R T I # N S C C L C F # # I I T
15U T L S U U T # E # E I # E U I # N G I
16D Y O # T R U # T P # # V # D D T G O V
17O # W # S E D # S # # # # R # G O S L E
18R # U # E # E N I # # # # # E # E R O #
19P # P # G N I L L E S L A N O S R E P #
20# # # # # N O I T A C I N U M M O C A #
Word X Y Direction
ACKNOWLEDGE  78se
APOLOGISE  1920n
ATTITUDE  711s
BARRIERS  81w
BENEFITS  1110se
BODYLANGUAGE  81e
COMMUNICATION  1820w
COMPLAINTS  184w
EMPATHISE  77e
FEATURES  48s
FOLLOWUP  312s
GESTURES  519n
GUESTFEEDBACK  55e
INSENSITIVITY  24s
INSPECTIONS  719ne
LISTEN  919n
MARKETSEGMENT  82e
MATCHING  82w
MECHANICAL  133w
PERSONALSELLING  1919w
POSTURE  611s
PRODUCTKNOWLEDGE  1111nw
PRODUCTS  119n
RAPPORT  136e
SALESTECHNIQUES  88e
SERVICERELATED  1619nw
SOFTSALES  26se
STRATEGY  179w
SUGGESTIVE  208s
UPSELLING  188s