Language Skills: customer service

Key words in FETAC Level 5

customer service
Key words in FETAC Level 5

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APPRECIATED
ATTITUDE
CHALLENGING
COMMUNICATION
COMPLAINTS
COMPLIMENTS
DEAL
EYE-CONTACT
IMPACT
IMPRESSION
LISTEN
MANNERS
NEGATIVE
NONVERBAL
PATIENCE
PRESENTATION
SITUATIONS
SMILE
TECHNIQUES
VERBAL
C O M P L I M E N T S E G
N O I S S E R P M I C B N
N U M O T S D A V N F E I
I E Z M L N N U E T G T G
M H T A U N I I T A L O N
P R E S E N T A T I O N E
A D L R I A I I L H T K L
C E S H P L V C E P Z T L
T N O N V E R B A L M G A
S E U Q I N H C E T I O H
S I T U A T I O N S I M C
T C A T N O C - E Y E O S
D E T A I C E R P P A A N
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