customer service
Key words in FETAC Level 5
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APPRECIATED
ATTITUDE
CHALLENGING
COMMUNICATION
COMPLAINTS
COMPLIMENTS
DEAL
EYE-CONTACT
IMPACT
IMPRESSION
LISTEN
MANNERS
NEGATIVE
NONVERBAL
PATIENCE
PRESENTATION
SITUATIONS
SMILE
TECHNIQUES
VERBAL
C | O | M | P | L | I | M | E | N | T | S | E | G |
N | O | I | S | S | E | R | P | M | I | C | B | N |
N | U | M | O | T | S | D | A | V | N | F | E | I |
I | E | Z | M | L | N | N | U | E | T | G | T | G |
M | H | T | A | U | N | I | I | T | A | L | O | N |
P | R | E | S | E | N | T | A | T | I | O | N | E |
A | D | L | R | I | A | I | I | L | H | T | K | L |
C | E | S | H | P | L | V | C | E | P | Z | T | L |
T | N | O | N | V | E | R | B | A | L | M | G | A |
S | E | U | Q | I | N | H | C | E | T | I | O | H |
S | I | T | U | A | T | I | O | N | S | I | M | C |
T | C | A | T | N | O | C | - | E | Y | E | O | S |
D | E | T | A | I | C | E | R | P | P | A | A | N |
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