customer service
Key words in FETAC Level 5
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APPRECIATED
ATTITUDE
CARE
CHALLENGING
COMMUNICATION
COMPLAINTS
COMPLIMENTS
EXPERIENCE
EYE-CONTACT
IMPRESSION
IMPROVE
LISTEN
NONVERBAL
PATIENCE
PRESENTATION
SITUATIONS
TECHNIQUES
TELEPHONE
VERBAL
N | E | C | H | A | L | L | E | N | G | I | N | G |
O | O | D | E | T | A | I | C | E | R | P | P | A |
N | L | I | S | T | N | I | A | L | P | M | O | C |
V | I | I | T | E | C | H | N | I | Q | U | E | S |
E | S | T | C | A | T | N | O | C | - | E | Y | E |
R | T | P | R | E | C | N | E | I | T | A | P | I |
B | E | E | C | N | E | I | R | E | P | X | E | M |
A | N | O | I | T | A | T | N | E | S | E | R | P |
L | A | R | A | T | T | I | T | U | D | E | I | R |
T | E | L | E | P | H | O | N | E | M | U | Y | O |
I | M | P | R | E | S | S | I | O | N | M | C | V |
S | I | T | U | A | T | I | O | N | S | Z | O | E |
H | L | S | T | N | E | M | I | L | P | M | O | C |
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