Language Skills: customer service

Key words in FETAC Level 5

customer service
Key words in FETAC Level 5

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APPRECIATED
ATTITUDE
CARE
CHALLENGING
COMMUNICATION
COMPLAINTS
COMPLIMENTS
EXPERIENCE
EYE-CONTACT
IMPRESSION
IMPROVE
LISTEN
NONVERBAL
PATIENCE
PRESENTATION
SITUATIONS
TECHNIQUES
TELEPHONE
VERBAL
N E C H A L L E N G I N G
O O D E T A I C E R P P A
N L I S T N I A L P M O C
V I I T E C H N I Q U E S
E S T C A T N O C - E Y E
R T P R E C N E I T A P I
B E E C N E I R E P X E M
A N O I T A T N E S E R P
L A R A T T I T U D E I R
T E L E P H O N E M U Y O
I M P R E S S I O N M C V
S I T U A T I O N S Z O E
H L S T N E M I L P M O C
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