Language Skills: customer service

Key words in FETAC Level 5

customer service
Key words in FETAC Level 5

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APPRECIATED
ATTITUDE
CARE
CHALLENGING
COMMUNICATION
COMPLAINTS
COMPLIMENTS
CUSTOMER
DEAL
EXPERIENCE
EYE-CONTACT
IMPRESSION
NONVERBAL
PATIENCE
POSITIVE
POSITIVE
PRESENTATION
SITUATIONS
SMILE
TECHNIQUES
VERBAL
G R S T N E M I L P M O C
N S I T U A T I O N S O A
I N O N V E R B A L M Z R
G S H G C U S T O M E R E
N T B A T T I T U D E A L
E N O I T A T N E S E R P
L I D E T A I C E R P P A
L A U G E C N E I T A P P
A L X L A P O S I T I V E
H P I T E C H N I Q U E S
C M I M P R E S S I O N F
S O E X P E R I E N C E O
N C E Y E - C O N T A C T
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