customer service
Key words in FETAC Level 5
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APPRECIATED
ATTITUDE
CARE
CHALLENGING
COMMUNICATION
COMPLAINTS
COMPLIMENTS
CUSTOMER
DEAL
EXPERIENCE
EYE-CONTACT
IMPRESSION
NONVERBAL
PATIENCE
POSITIVE
POSITIVE
PRESENTATION
SITUATIONS
SMILE
TECHNIQUES
VERBAL
G | R | S | T | N | E | M | I | L | P | M | O | C |
N | S | I | T | U | A | T | I | O | N | S | O | A |
I | N | O | N | V | E | R | B | A | L | M | Z | R |
G | S | H | G | C | U | S | T | O | M | E | R | E |
N | T | B | A | T | T | I | T | U | D | E | A | L |
E | N | O | I | T | A | T | N | E | S | E | R | P |
L | I | D | E | T | A | I | C | E | R | P | P | A |
L | A | U | G | E | C | N | E | I | T | A | P | P |
A | L | X | L | A | P | O | S | I | T | I | V | E |
H | P | I | T | E | C | H | N | I | Q | U | E | S |
C | M | I | M | P | R | E | S | S | I | O | N | F |
S | O | E | X | P | E | R | I | E | N | C | E | O |
N | C | E | Y | E | - | C | O | N | T | A | C | T |
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