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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| F | U | N | N | O | I | T | C | A | F | S | I | T | A | S |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| E | O | M | T | I | L | I | S | T | E | N | I | N | G | G |
| C | D | I | R | O | T | C | A | F | W | O | W | T | E | R |
| I | R | L | E | H | M | A | S | S | U | R | A | N | C | E |
| O | C | E | A | M | I | E | C | R | Y | F | Z | A | N | E |
| V | R | S | J | E | O | B | R | I | Q | N | L | H | E | T |
| F | C | L | D | C | T | M | J | S | N | T | K | C | D | I |
| O | E | L | I | M | A | R | T | X | E | U | K | R | I | N |
| E | N | O | I | T | U | L | O | S | E | R | M | E | F | G |
| N | O | I | T | A | C | I | F | I | R | E | V | M | N | B |
| O | F | C | S | U | O | E | T | R | U | O | C | I | O | Y |
| T | N | E | M | G | D | E | L | W | O | K | C | A | C | C |
| D | A | A | P | P | R | E | C | I | A | T | I | O | N | E |
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