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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | H | R | A | L | I | S | T | E | N | I | N | G | E | A |
| A | U | E | O | W | Z | C | G | B | E | N | O | J | N | P |
| C | W | S | E | A | T | O | N | O | L | O | I | N | O | P |
| C | A | O | T | W | N | U | I | S | I | I | T | S | I | R |
| O | S | U | O | O | E | R | T | E | M | T | A | A | T | E |
| U | S | R | N | W | M | T | E | L | A | U | C | T | A | C |
| N | U | C | E | F | G | E | E | I | R | L | I | I | C | I |
| T | R | E | O | A | D | O | R | M | T | O | F | S | I | A |
| A | A | F | F | C | E | U | G | S | X | S | I | F | N | T |
| B | N | U | V | T | L | S | G | R | E | E | R | A | U | I |
| I | C | L | O | O | W | F | E | W | O | R | E | C | M | O |
| L | E | N | I | R | O | A | E | U | Y | W | V | T | M | N |
| I | D | E | C | Z | K | O | X | P | R | W | Z | I | O | W |
| T | K | S | E | E | C | N | E | D | I | F | N | O | C | F |
| Y | L | S | R | F | A | M | E | R | C | H | A | N | T | E |
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