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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| U | U | C | O | M | M | U | N | I | C | A | T | I | O | N |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| K | T | G | T | O | N | E | O | F | V | O | I | C | E | A |
| L | L | U | W | O | W | F | A | C | T | O | R | O | E | T |
| I | I | A | W | M | M | E | R | C | H | A | N | T | C | I |
| S | Q | A | P | P | R | E | C | I | A | T | I | O | N | S |
| T | G | N | I | T | E | E | R | G | E | X | J | Q | E | F |
| E | Q | A | S | E | L | I | M | S | T | J | J | U | D | A |
| N | E | L | I | M | A | R | T | X | E | I | B | D | I | C |
| I | N | O | I | T | U | L | O | S | E | R | B | T | F | T |
| N | O | I | T | A | C | I | F | I | R | E | V | U | N | I |
| G | F | R | S | U | O | E | T | R | U | O | C | I | O | O |
| T | N | E | M | G | D | E | L | W | O | K | C | A | C | N |
| B | G | L | Z | R | E | C | N | A | R | U | S | S | A | E |
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