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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
TONEOFVOICE
VERIFICATION
WOWFACTOR
| Y | R | N | O | I | T | A | C | I | N | U | M | M | O | C |
| A | P | P | R | E | C | I | A | T | I | O | N | I | U | K |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| T | E | C | I | O | V | F | O | E | N | O | T | U | V | A |
| N | E | J | H | E | G | D | E | L | W | O | N | K | N | C |
| A | C | K | O | W | L | E | D | G | M | E | N | T | Y | G |
| H | N | F | Y | G | N | I | N | E | T | S | I | L | C | R |
| C | E | N | Z | C | O | U | R | T | E | O | U | S | G | E |
| R | D | S | A | T | I | S | F | A | C | T | I | O | N | E |
| E | I | I | M | O | E | X | T | R | A | M | I | L | E | T |
| M | F | S | L | R | E | S | O | L | U | T | I | O | N | I |
| G | N | G | V | E | R | I | F | I | C | A | T | I | O | N |
| L | O | I | A | S | S | U | R | A | N | C | E | C | K | G |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | T |
| E | Y | V | J | W | O | W | F | A | C | T | O | R | B | Z |
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