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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| P | A | B | N | O | I | T | U | L | O | S | E | R | D | C |
| S | C | P | W | E | L | I | M | A | R | T | X | E | U | A |
| N | K | C | P | T | N | A | H | C | R | E | M | S | N | C |
| O | O | O | V | R | P | T | R | S | C | Z | T | O | O | C |
| I | W | M | S | X | E | Q | Z | N | V | O | O | U | I | O |
| T | L | M | E | U | K | C | A | C | M | D | N | R | T | U |
| C | E | U | L | U | O | R | I | E | U | G | E | C | A | N |
| A | D | N | I | J | U | E | R | A | N | N | O | E | C | T |
| F | G | I | M | S | K | S | T | O | T | V | F | F | I | A |
| S | M | C | S | N | E | O | W | R | G | I | V | U | F | B |
| I | E | A | H | R | I | P | P | N | U | T | O | L | I | I |
| T | N | T | V | M | F | S | I | H | N | O | I | N | R | L |
| A | T | I | G | R | E | E | T | I | N | G | C | E | E | I |
| S | C | O | N | F | I | D | E | N | C | E | E | S | V | T |
| E | V | N | L | I | S | T | E | N | I | N | G | S | N | Y |
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