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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| H | U | M | N | O | I | T | C | A | F | S | I | T | A | S |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| O | Y | O | T | O | N | E | O | F | V | O | I | C | E | J |
| T | V | H | L | O | K | N | O | W | L | E | D | G | E | A |
| C | I | B | R | G | M | E | R | C | H | A | N | T | C | L |
| A | C | K | O | W | L | E | D | G | M | E | N | T | N | I |
| F | G | N | I | T | E | E | R | G | S | M | I | L | E | S |
| W | L | E | C | N | A | R | U | S | S | A | M | L | D | T |
| O | E | L | I | M | A | R | T | X | E | G | G | T | I | E |
| W | N | O | I | T | U | L | O | S | E | R | M | B | F | N |
| N | O | I | T | A | C | I | F | I | R | E | V | D | N | I |
| R | K | O | A | P | P | R | E | C | I | A | T | I | O | N |
| N | N | O | I | T | A | C | I | N | U | M | M | O | C | G |
| S | J | S | U | O | E | T | R | U | O | C | U | N | W | E |
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