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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| A | J | N | O | I | T | A | C | I | N | U | M | M | O | C |
| S | C | O | U | R | T | E | O | U | S | L | S | G | U | G |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| U | E | C | I | O | V | F | O | E | N | O | T | K | B | E |
| R | E | C | R | O | T | C | A | F | W | O | W | S | L | E |
| A | C | K | O | W | L | E | D | G | M | E | N | T | Z | T |
| N | N | U | K | L | I | S | T | E | N | I | N | G | A | I |
| C | E | T | N | A | H | C | R | E | M | M | K | R | N | N |
| E | D | B | G | A | A | S | M | I | L | E | S | P | F | G |
| M | I | W | A | K | E | X | T | R | A | M | I | L | E | Y |
| S | F | B | S | R | E | S | O | L | U | T | I | O | N | A |
| T | N | W | V | E | R | I | F | I | C | A | T | I | O | N |
| S | O | I | N | O | I | T | A | I | C | E | R | P | P | A |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | V |
| E | Q | C | S | A | T | I | S | F | A | C | T | I | O | N |
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